Operations Manager

PNC Bank • Denver, CO

12d • $51,750 - $98,900 • Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager within PNC's Collateral Asset Management organization, you will be based in Denver, CO. The Operations Manager oversees daily CAM operations to ensure timely, accurate loan coding reviews, validations, and Quality Control (QC) activities, including monitoring work in progress through the CLASS All Service Record (SR) Report, ensuring consistent adherence to QC processes (initial review, peer QC, rework, and escalation), validating data accuracy via the CAM Team Dashboard, reconciling TIM with employee timesheets, completing CLASS service record attestations, and running iLearn compliance reports to ensure training completion, while partnering with Operations Supervisors to manage staffing coverage during peak periods, monitoring rework trends to reduce repeat errors and mitigate risk, overseeing onboarding and ongoing CAM training, serving as process owner for CAM procedures such as the Loan Coding Definitions Guide (LCDG), collaborating with QC partners to maintain current job aids and study guides, managing CAM’s role in quarter end activities including the Federal Reserve 14Q submission, acting as the escalation point for complex loan coding and cross functional issues, communicating underwriting and CDP issues to appropriate partners, and providing clear, timely updates to leadership on performance, risk, capacity, and training progress, supported by strong system knowledge (CLASS, ACBS, E!LMS, CSX), adherence to SOPs, a results oriented and process improvement mindset, accountability, sound judgment, and effective written and verbal communication skills. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Decision Making and Critical Thinking
• Effective Communications
• Internal Resource Coordination
• Operational Functions
• Problem Solving
• Process Management
• Standard Operating Procedures

Responsibilities

• Executes operating plan and communicates strategic direction to operations team.
• Responsible for one or more functions across one or more sites.
• Manages supervisors and/or individual contributors.
• Manages and is responsible for achieving desired business results.
• Acts as a point of escalation and resolves exceptions.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• Partners internally to resolve escalations and provide guidance.
• Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers.
• Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects.
• Develops and/or approves standard operating procedures as appropriate.
• Recommends policy improvements.
• Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation and business resiliency activities.
• Verifies completeness and accuracy of procedures.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed