Operations Manager

Keolis Canada•Leesburg, VA

10d•$90,000 - $100,000•Hybrid

About The Position

The Operations Manager will supervise day-to-day operations and administrative activities, acting as a liaison between the client and the company, and facilitating problem-solving between departments. This role ensures safety practices and applicable regulations are obeyed by all employees, and coordinates routinely with the Maintenance and Safety Managers to ensure facilities and buses are maintained to KTA safety and environmental standards. The position also focuses on fostering positive employee/labor relations, administering department discipline, and resolving employee grievances. Responsibilities include coordinating schedules for operators, dispatchers, and supervisors, understanding and applying relevant laws, rules, regulations, policies, procedures, and labor/management agreements. The role shares responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process, and staffing. A key focus is on operational KPIs to manage service quality, operational expenses, and explain budget variances, while also supporting the Safety Department in managing injury and collision claims. The Operations Manager will set accurate schedules for routes, minimize route drive times and mileage, and provide timely operational and financial reporting. Ensuring purchases follow company processes, analyzing situations, implementing solutions, and preparing reports and correspondence are also core functions. The role involves interacting with the union, monitoring operations, coordinating service delivery with the Assistant General Manager, and ensuring service to the public remains on schedule and professional. Other duties as assigned.

Requirements

Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L
Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
Bachelor’s Degree preferable or any combination of education and experience
Minimum four (4) years of operations experience in a public transportation environment
Experience in operations, CDL Preferred
Comprehensive knowledge of public management and organization theories, principles, practices and techniques
Ability to understand sound fiscal financial principles
Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
Ability to administer a Drug and Alcohol program
Must be familiar with Worker's Compensation Law
Computer literate and data driven
Ability to communicate effectively with state and local government
Ability to manage cost control and financial/budget experience
Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
Ability to work positively and effectively with all levels of the transit and customer organizations
Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
Must pass a pre-employment drug test and background check.

Nice To Haves

Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.

Responsibilities

Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments
Ensures safety practices and applicable regulations are obeyed by all employees
Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances
Coordinates the scheduling for operators, dispatchers and supervisors in the operations department
Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements
Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility
Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances
Supports Safety Department in the management of injury and collision claims
Sets accurate schedules for routes
Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
Provides accurate and timely operational and financial reporting as requested by management
Ensures purchases follow company processes and policies
Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
Prepares reports and correspondence
Interacts with the union representing the employees with the goal of positive interaction
Monitors operations and coordinates the delivery of service with the Assistant General Manager
Ensure that service to the public remains on schedule and professional
Other duties as assigned