Distribution Center Operations Manager

FERGUSON•Richland, WA

11d•$4,538 - $12,403•Onsite

About The Position

The Operations Manager is responsible for driving operational excellence, inventory accuracy, and process standards across the distribution center’s subject area. This role leads quality programs, audit processes, inventory control functions, and data-driven performance improvement initiatives while ensuring compliance with safety and regulatory standards. This position plays a critical leadership role in developing teams, improving system integrity, and supporting overall DC performance through analytics, accountability, and continuous improvement.

Requirements

5+ years of experience in distribution, warehouse operations, quality, or inventory control
Proven experience with inventory management, auditing, and process improvement
Strong analytical skills with experience using data systems (e.g., WMS, Easy Metrics, Excel)
Leadership experience developing teams in a fast-paced environment
Knowledge of safety and compliance standards in a warehouse setting

Nice To Haves

Experience with Labor Management Systems (Easy Metrics or similar)
Background in quality assurance, continuous improvement, or Lean practices
Familiarity with CTPAT, Hazmat, or regulatory compliance programs
Bachelor’s degree in Supply Chain, Operations, or related field, or equivalent experience

Responsibilities

Lead and complete quality assurance programs, audits, and SOP compliance initiatives
Drive continuous improvement projects to enhance efficiency, accuracy, and service levels
Monitor KPIs, scorecards, and operational performance metrics
Ensure adherence to company safety, quality, and compliance standards
Own cycle count execution, daily status tracking, and audit compliance
Oversee reconciliation processes, variance analysis, and inventory accuracy initiatives
Manage monthly reconciliation reporting and communicate results to leadership and associates
Coordinate inventory events, including 6-month inventory counts and product movements
Lead QA location audits and inventory integrity programs
Apply systems (e.g., Easy Metrics, WMS) to monitor efficiency and identify improvement opportunities
Audit labor performance, missing time, downtime, and system accuracy
Analyze data trends and provide actionable insights to leadership
Maintain reporting cadence for progress, incentives, and operational performance
Support operational systems including TMS, order tracking, and inventory systems
Drive process improvements in slotting, configuration, and workflow efficiency
Conduct internal audits, and system/process validations
Serve as point of contact for critical issues involving inventory, system, and operational matters
Lead, coach, and develop associates across inventory control and quality functions
Build bench strength through training, cross-training, and performance management
Facilitate team meetings, performance reviews, and communication sessions
Support hiring, onboarding, and new hire evaluations
Address associate concerns in partnership with HR
Manage container and supply needs to support operations
Audit and approve vendor invoices (container and labor)
Identify operational hot spots and prioritize improvement focus areas
Track and communicate Merit program status and performance
Ensure adherence to safety programs, audits, and regulatory requirements
Lead or support safety initiatives including audits, training, and certifications (CPR, Hazmat, IMDG)
Maintain Hazardous Waste program, inspections, and reporting
Support CTPAT compliance including audits, certifications, and retraining
Act as program owner for Heat Illness Prevention (HIPP)
Coordinate reporting for inventory adjustments, reconciliation, and finance alignment
Maintain communication dashboards and visual performance tracking
Partner with IT as a backup support resource and for system issue resolution
Participate in interviews, engagement initiatives, and site leadership activities