Operations Manager

ASM Global•Lubbock, TX

23h•Onsite

About The Position

The Operations Manager is responsible for supporting the day-to-day execution of all facility and event operations for Legends Global at Buddy Holly Hall in Lubbock, Texas. This role ensures operational readiness, efficient event execution, and high-quality guest and client experience. Working closely with the General Manager, the Operations Manager helps coordinate cross-functional teams, manage event logistics, and oversee facility operations to support a wide range of events, including conventions, concerts, and educational performances.

Requirements

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.
4–6+ years of experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.
1–3+ years of supervisory experience preferred.
Experience supporting large-scale events, including conventions, concerts, and multi-day programs.
Equivalent combination of education and experience will be considered.
Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
Able to lift up to 50 lbs, climb staircases, and climb ladders.
Excellent communication and interpersonal skills, with the ability to work cross-functionally with internal teams and external partners.
Proven ability to supervise staff and support team performance.
Strong customer service and problem-solving mindset.
Working knowledge of Microsoft Office and familiarity with facility management or maintenance systems (CMMS) preferred.
Ability to work flexible hours, including nights, weekends, and holidays based on event schedules.

Responsibilities

Assists the General Manager in overseeing all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Event Services, Public Safety, Security, Custodial, IT, and Parking.
Coordinates operational activities with internal departments, clients, promoters, and third-party vendors to ensure seamless event execution.
Ensures facility readiness for all events.
Implements and enforces facility policies, procedures, and operational standards.
Anticipates operational challenges and proactively develops solutions to ensure minimal disruption to events.
Oversees day-to-day facility operations, including maintenance of the physical plant and systems.
Oversees security, custodial, and maintenance for events along with the Operations Supervisor.
Maintains safety compliance, including oversight of MSDS logs and adherence to OSHA and life safety standards.
Supports communication across departments to ensure all teams are aligned to event requirements and operational plans.
Manages inventory of keys, maintenance equipment, and IT equipment.
Oversees Operations Supervisor
Manages the department budget and collaborates with the Director of Finance on spreadsheets and purchase approvals for the department’s spending.
Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.