Operations Manager

Indie Campers • Los Angeles, CA

5h • $85,000 • Hybrid

About The Position

Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travelers from 170+ countries and delivered over 1M+ nights on the road. We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.

Requirements

• 5–8 years of experience in hands-on operations, ideally within mobility, rent-a-car, logistics, retail, hospitality, or another high-volume customer-facing environment
• At least 2–3 years of experience leading teams, several locations, or one high-volume site
• Experience managing labor, overtime, operating costs, scheduling, and location-level budgets
• Strong understanding of KPIs, workforce planning, fleet coordination, and operational improvement
• A visible, hands-on leadership style and willingness to work alongside frontline teams
• Strong coaching, problem-solving, and performance-management skills
• Excellent communication and stakeholder-management skills
• Professional fluency in English; additional local language capability is a plus
• Strong Excel or Google Sheets skills and experience with operational or reporting tools
• A valid driver’s license and willingness to drive campervans
• Availability to travel frequently between assigned depots and respond to critical operational needs

Nice To Haves

• Fleet management or vehicle maintenance experience
• Lean, Six Sigma, safety, project management, or similar operations certifications
• Experience implementing operational change across multiple locations
• Experience in highly seasonal or geographically dispersed operations

Responsibilities

• Lead operational performance across 2–3 depots, delivering service, productivity, quality, and cost targets
• Manage, coach, and develop Operations Supervisors, setting clear daily and weekly expectations
• Ensure vehicles are ready, safe, clean, and available for on-time customer check-ins and check-outs
• Monitor daily and weekly KPIs, identify performance gaps, and implement corrective actions
• Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget
• Coordinate workforce coverage across locations, particularly during seasonal and operational peaks
• Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices
• Resolve escalated operational and customer issues and prevent recurrence
• Implement new processes, systems, and district initiatives across assigned depots
• Report performance, risks, and resource needs to the District Manager
• Visit each assigned depot weekly or fortnightly and complete at least one frontline shift per month
• Serve as the first escalation point when an Operations Supervisor cannot resolve a critical issue
• Maintain availability during weekends and holidays when operationally necessary, including a Thursday-to-Monday working pattern during the six busiest months of the year

Benefits

• Competitive total compensation package, including a base salary of 85K and performance-based variable compensation
• PTO, paid sick leave, health insurance, and additional benefits
• Free road trips across Europe, North America, and Oceania

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed