Operations Manager

Crown Equipment Corporation•Honolulu, HI

4d•$144,196 - $149,968•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking an Operations Manager to oversee day-to-day branch operations and business activities. This role involves designing and reviewing service and parts performance, overseeing activities supporting service, parts, sales, and rental departments, and supervising personnel within these departments to ensure profitability and appropriate utilization and inventory levels. The Operations Manager will also maintain direct customer contact, develop sales and service strategies, and recruit, train, and develop direct reports.

Requirements

Bachelor degree preferred with three years of management experience.
Valid driver’s license, good driving record, and ability to safely operate lift trucks.
High school diploma or equivalent
Legally authorized to work in the United States.

Nice To Haves

Lift truck industry and territory sales experience preferred.
Leadership, communication, time management, judgment, and decision-making skills.
Microsoft Office experience
Branch operations experience.
Good working knowledge of the company, products, customers and suppliers and the understanding of how each of these areas affects one another.
Prior work experience within each of the departments of a branch organization.

Responsibilities

Oversee day-to-day branch operations and business activities.
Design and/or review service and parts performance and policies.
Oversee activities that support service, parts, sales and rental departments.
Supervise sales, rental, service and parts department personnel. Monitor performance to insure profitability goals are attained and utilization and inventory levels are appropriate.
Maintain direct contact with customers. Responsible for customer service satisfaction for key accounts, complex transactions and product/service/warranty issues or any extraordinary situation.
Develop sales and service strategies. Gather product and market information and confer with General Manager and corporate personnel. Coordinate activities and resolve issues with equipment sales, leasing, service, and parts activities.
Recruit, select, train, develop, and counsel direct reports. Make compensation recommendations. Identify training opportunities. Coordinate with the Human Resources Department to address any disciplinary situations.