Operations Manager

Sage Hospitality • New Orleans, LA

1d • Onsite

About The Position

Sage Hospitality Group is seeking our next Operations Manager for the Cambria Hotel New Orleans Downtown Warehouse District! This hotel is an art-filled retreat that captures the spirit of one of the most vibrant cities in the world, located a ten-minute walk from the French Quarter and near the banks of the Mississippi River. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do, believing in enriching lives one experience at a time. We empower our employees to make positive impacts on the communities in which we live and work. We are looking for independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. We welcome risk takers and creative spirits alike. Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. The Job Overview is to plan and manage the room and related area's operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals. This position is responsible for short and long-term planning and day-to-day operations of the hotel operations. It recommends the area's budget and manages expenses within approved budget constraints. The role may have responsibility as a member of the Hotel Executive Committee. The Operations Manager will inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Requirements

• A four-year college degree or equivalent education/experience.
• Four to five years of employment in a related position with this company or other organization(s).
• Experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
• Moderate hearing necessary as guests phone with requests and questions.
• Excellent vision necessary to assess required reaction to meet standards.
• Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
• Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

Responsibilities

• Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
• Ensure prompt and appropriate response to conflict management.
• Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
• Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
• Ensure consistent and stabilized systems and processes for the customers.
• Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies.
• Implement succession planning within each direct report to provide new opportunities as associates develop.
• Look for more efficient and effective ways to provide services to our hotels and owners.
• Leverage technology and third parties where appropriate.

Benefits

• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree