Operations Manager

FERGUSON•Rochester, MI

1d•$4,125 - $9,075•Onsite

About The Position

Ferguson is currently seeking an Operations Manager to join their team. This role leads the onsite team at Rochester, MI, ensuring the company maintains its reputation for extraordinary service and operational integrity. The Operations Manager reports to the National Accounts Manager and supports a team of 2 associates, contributing to a collaborative and high-performing business unit environment. The role involves supporting business and sales objectives through effective and efficient management, collaborating with leadership to build and strengthen culture, and providing on-site support to foster in-person communication. The Operations Manager is responsible for supporting day-to-day business processes and functions.

Requirements

3-5 years related industry experience
Ability to apply knowledge and skills with understanding of external environment factors.
Experience providing expert advice, coaching and counseling within field/function area.
Exceptional ability to organize and prioritize work.
Strong written and verbal communication skills.
Demonstrated ability to develop and deliver effective presentations to groups at multiple levels of the organization (associates, branch leaders, GMs, etc).
Proficient in Microsoft Office software (Outlook, Teams, Word, Excel, PowerPoint, Access, etc.).
Ability to effectively use Ferguson's inventory and logistics system (Trilogie).
Outstanding organizational and leadership skills to effectively respond to urgent situations

Responsibilities

Implement and maintain company policies.
Implement operational efficiency improvements, including standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
Manage the internal audit process to ensure compliance with organizational standards.
Identify and implement process improvements based on experience and findings.
Develop and recommend specific courses of action based on data analysis for data-driven decisions.
Maintain the safety and security of the Branch in accordance with OSHA standards and carry out all policies, rules, regulations, and procedures set by the organization.
Support the development of branch leadership through coaching and mentoring opportunities.
Lead associates, implement processes, and policies to profitably maintain and grow market share, sustain customer loyalty, and provide opportunities for growth.
Identify new opportunities for cost savings.
Facilitate and develop standard operating procedures.
Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team.
Conduct regular associate and branch leadership meetings to promote change leadership and continuous improvement.
Represent the organization to customers, associates, and leadership as needed.
Collaborate with the shared purchasing center to assist in managing purchasing and inventory control activities.
Grow market operationally through facility additions, changes, and HR moves to promote growth.
Facility management and approval of maintenance needs or changes for business and market needs.
Business Process Review to manage locations to meet company goals in accordance with process and inventory requirements.
Advise and support business unit, district, waterworks division, and company initiatives.