Operations Manager

Commercial Bank of California•United State, US,

17d•$70,000 - $90,000•Hybrid

About The Position

Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2025. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary Operations Manager is responsible for the direction and management of payment channels critical to the bank ACH systems, and all associated daily processing activities. Operations Manager is tasked with advising and leading as a strategic partner, recommending operating, system and product improvements to the bank’s various payment channels. S/He will accomplish this by ensuring sound operational processes and practices that mitigate identified risk concerns, while increasing operating efficiencies. This role provides leadership and guidance in regard to the system functionalities inherent in payments solutions supporting both internal and external clients. This position plans, organizes, and controls the day-to-day administrative, operational, and compliance activities. This role will ensure that payments solutions meet response times; ensure solid risk management practices, audit and regulatory compliance; day-to-day workflow processing; balancing/reconciliation activities, etc. Monitors processes to ensure the PSD Operations team runs smoothly and efficiently, ensuring all work is completed timely within established deadlines. This manager provides technical, functional, and operational support to the PSD Operation team and serves as a point of escalation to ensure successful Payment Operations for the Bank. Foster good working relationships with clients, management, and the payments solutions team.

Requirements

Communicate effectively (written and verbally) with internal and external associates
Excellent organizational and analytical skills
Must be able to adhere to and meet given task deadlines
Experience in reviewing and analyzing individual and corporate financial data, KYC/KYCC documentation
Must be team-oriented adhering to Commercial Bank of California’s corporate culture
Must maintain a high level of accuracy in performance in a high-speed environment
Proficiency with Microsoft applications

Nice To Haves

Bachelor’s Degree preferred or equivalent work experience

Responsibilities

Responsible for maintaining a current knowledge of payment regulations, primarily ACH and BankCard, including rule updates and financial industry trends in order to provide direction, train and educate Operational staff members.
A thoughtful leader who provides strategic, operating system recommendations to continually improve the controls, products and processes used within these payment channels based upon regulatory guidance and financial industry trends.
Manages and motivates various teams, who must be able to work in a high-pressure environment with strict deadlines, while maintaining accuracy in the performance of their daily tasks. Staff is held accountable for qualitative and quantifiable results.
Ensures proper audit, risk and other controls are in place in all areas of management to protect against any fraudulent activity or unnecessary risk exposure.
Ensures the staff perform activities in compliance with all bank policies and procedures, and that documentation and record-keeping is accurately and properly maintained.
Directs standard, repeatable processes to ensure accurate and timely establishment of all payments solutions services provided for the benefit of our clients, including maintenance and deletion requests on various systems.
Ensure all departmental balancing, reconciliations and/or certifications are performed in a timely manner and clearing entries are processed within allowable time frames.
Responsible for compliance with Card Brand and NACHA rules and regulations.

Benefits

Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program