EMS Operations Manager , Indiana

NewVista Behavioral Health•Indianapolis, IN

5d•Onsite

About The Position

The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.

Requirements

Minimum Requirements: Knowledge of EMS policies and procedures.
At minimum hold current state EMT licensing and certification.
Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
Knowledge of inventory maintenance and control.
Knowledge of the basic principles of management and supervision.
Knowledge of basic record keeping, records and case management.
Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in effectively communicating in both oral and written form.
Good physical fitness with the ability to function effectively in all different types of environments.
Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.

Responsibilities

Meet with Operations Supervisors daily to assess and review day-to-day operations, including staffing, scheduling, and related issues.
Serve as the liaison between Operation Supervisors, hospitals, nursing facilities, and the Regional Manager of Operations.
Identify and work to improve administrative and operational functions for Lynx EMS, LLC.
Review the activities of emergency medical staff and provide leadership and guidance.
Review and recommend changes to existing policies and procedures, and assist in the creation of new ones.
Review requests for additional staffing and equipment and provide input for budget purposes.
Work and maintain a full-time regular work schedule and verify staffing for all shifts is met.
Participate in the full range of human resources responsibilities, including interviewing and selection.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate status updates.
Submit reports on all incidents, accidents, and work-related injuries and exposures.
Ensure all necessary payroll reports are completed and submitted timely.
Inspect assigned stations, vehicles, and equipment for cleanliness and maintenance.
Attend external and internal meetings as required.
Remain accessible by phone while off duty.
Ensure the operation site is compliant with all city, state, federal, and Lynx EMS regulations.
Ensure the operation is responding to calls and sites as outlined within dispatch protocol.
Determine compliance with established policies and procedures.
Identify and correct deficiencies in staffing and dispatch via reporting and audit metrics.
Oversee and/or participate in human resources responsibilities.
Verify all EPCR reports have been submitted and signed off for billing.
Verify any trailing documentation has been uploaded and attached to the appropriate trip.
Submit daily or weekly reports to the Regional Manager of Operations.
Submit daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.