Operations Manager

EXALT PRINTING SOLUTIONS LLC • Carrollton, TX

4d • Onsite

About The Position

Exalt Printing Solutions is a rapidly expanding commercial printing company located in Carrollton, TX, specializing in high-volume, precision print production for major enterprises and leading direct-to-consumer brands. The Operations Manager will serve as the dedicated operational leader for a crucial client, ensuring all orders meet specifications, deadlines, and quality standards. This is a highly visible and accountable position with a direct impact on one of the company's most important client relationships. The Operations Manager is responsible for overseeing the entire production lifecycle of the program at Exalt, from initial job intake and scheduling through press operations, quality control, finishing, and shipping. This role requires ownership of the production floor and the ability to scale operations from normal volumes to peak holiday throughput. This includes managing multiple shifts, onboarding and directing temporary staff, and maintaining zero-defect quality standards under pressure. The ideal candidate will have direct experience in high-volume manufacturing with direct-to-consumer fulfillment demands and has personally managed a holiday peak ramp-up. This individual will be the primary internal operational point of contact for the Customer and will collaborate with leadership to continuously enhance throughput, cost efficiency, and quality outcomes.

Requirements

• 5+ years of operations or production management experience in a high-volume print, on-demand manufacturing, or fulfillment environment.
• Proven, hands-on experience managing a holiday or peak-season production ramp-up, including temporary labor management, throughput scaling, and quality maintenance under surge conditions.
• Experience managing multi-shift operations with accountability for labor scheduling, floor discipline, and output targets.
• Fluency in production metrics and KPI reporting; ability to build and present operational dashboards to leadership.
• Strong floor leadership presence — this role requires daily visibility and credibility on the production floor, not a desk-based manager.

Nice To Haves

• Familiarity with DTC fulfillment SLAs and the pace expectations that come with consumer-facing order commitments.
• Lean manufacturing, Six Sigma, or equivalent continuous improvement certification or training.
• Bilingual (English/Spanish).

Responsibilities

• Own the day-to-day production schedule for all orders, ensuring job flow is sequenced to meet SLA commitments across all volume levels.
• Serve as the primary internal operational lead for the Customer account, becoming deeply familiar with product specifications, quality requirements, packaging standards, and client expectations.
• Maintain real-time visibility into the order pipeline, production status, and fulfillment readiness, escalating proactively when throughput or quality is at risk.
• Partner with the account team (client-side) and Exalt leadership to plan capacity in advance of peak periods, new product launches, and promotional spikes.
• Coordinate inventory positioning and material availability to prevent production delays.
• Directly manage production shift leads and floor associates across all active shifts.
• Design and execute peak season staffing models, including temporary labor sourcing (in coordination with HR/staffing agencies), onboarding workflows, and accelerated skills training.
• Build and maintain shift schedules that optimize throughput against labor costs, overtime obligations, and Texas labor compliance requirements.
• Set clear expectations for floor accountability, enforce quality and safety standards across shifts, and sustain morale during extended high-volume operating periods.
• Own the quality control process, from color accuracy and substrate alignment through finished tile inspection and packaging compliance.
• Track and report defect rates, reprint rates, and scrap costs; lead root cause analysis and corrective action on recurring issues.
• Ensure brand standards are consistently upheld, including tile finish, frame fit, adhesive application, and insert packaging.
• Establish and report on key production KPIs: units per hour, on-time production rate, first-pass quality yield, cost per unit, and downtime by cause.
• Identify and drive continuous improvement initiatives to increase throughput, reduce waste, and lower cost per tile as volumes scale.
• Maintain equipment uptime in coordination with maintenance resources; escalate repair needs with urgency when production capacity is at risk.
• Provide weekly operational reporting to the COO covering production performance, risk flags, and staffing status.
• Partner closely with the Warehouse & Shipping Manager to synchronize production output pace with fulfillment capacity, especially during peak periods.
• Coordinate with the Plant Manager to manage shared equipment and floor space without disrupting other client programs.
• Provide capacity forecasting input to support client-facing discussions on volume commitments and SLA terms.

Benefits

• Competitive base salary commensurate with experience
• Performance bonus tied to Customer on-time production rate, quality yield, and peak season execution
• Full benefits package including medical, dental, and vision
• Paid time off and company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees