Operations Manager

Match Retail•Mississauga, ON

3d•CA$55,000 - CA$60,000•Hybrid

About The Position

The Operations Manager plays a critical role in supporting day-to-day operational execution across field programs and client initiatives. This role focuses on coordinating people, processes, logistics, and reporting to ensure programs are delivered efficiently, compliantly, and on schedule. Working closely with the Director, Client Services, and Field Leadership, the Operations Manager helps translate operational plans into consistent, high-quality execution. This role is well-suited for a highly organized, detail-oriented professional looking to grow a career in operations within a fast-paced agency environment.

Requirements

2–3 years of experience in operations coordination, field operations, or a similar role
Valid driver’s license and access to a vehicle
Ability to work flexible hours, including evenings and weekends
Strong organizational and time-management skills
Detail-oriented with the ability to manage multiple priorities
Strong written and verbal communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)

Nice To Haves

Bilingual in French is considered an asset

Responsibilities

Support end-to-end operational execution of field programs and client initiatives
Coordinate daily workflows, timelines, and operational deliverables
Maintain operational trackers, workback schedules, and execution dashboards
Support performance tracking, attendance management, and issue resolution
Coordinate procurement, shipping, and distribution of program materials and assets
Liaise with vendors and internal teams to ensure timely delivery and readiness
Track operational costs, process invoices, update budget trackers, and support reconciliations
Prepare weekly operational reports and post-program summaries
Proactively flag risks, delays, resourcing gaps, or compliance issues and recommend solutions
Support process improvements, SOP maintenance, and operational best practices