Operations Manager

Ulta Beauty, Inc.•Midland, MI

12h

About The Position

The Operations Manager (OM) leads in alignment with Ulta Beauty’s mission, vision, and values, developing a high-performing team that supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports the operations of a retail store, including merchandising realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. It calls for operational excellence, results orientation, adaptability in complex situations, and the ability to lead and develop a team. The OM supports store profitability by monitoring performance and expenses, reviewing financial and operational reports, and using forecasts, payroll budgets, company programs, tools, and resources to improve results. The role also includes guest-facing beauty services and product demonstrations, maintaining product and industry knowledge, and ensuring timely completion of store workload. The OM attracts and develops talent, fosters an inclusive and collaborative team environment, coaches associates, supports professional development and succession planning, builds vendor partnerships, and models operational excellence. The OM ensures compliance with company policies, standards, dress code, safety, inventory control, cash management, and loss-prevention practices. The role involves managing schedules, attendance, task execution, service and store supplies, inventory processes, and communication with field leadership about store trends and operational needs. This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is required. The work involves continuous movement around the store, lifting or moving up to 25 pounds, frequent bending and reaching, object handling, and regular use of computers, telephones, and office supplies.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, supporting a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling and timely completion of store workload.
Review and respond to financial and operational reports, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and product benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and effective work prioritization.
Create an inclusive environment that encourages associate growth and engagement.
Support professional development through training, coaching, feedback, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do the same.
Establish vendor partnerships that support shipment and planogram expectations.
Work alongside the leadership team to set priorities, provide direction and support, and share best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling and task management tools to manage schedules, attendance, and store workload.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention.
Execute day-to-day inventory control processes and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences.