Operations Manager

Odfjell USA Houston Inc•North Charleston, SC

18d•Onsite

About The Position

The Operations Manager will manage the overall facility operations, including the coordination of operations, rail, customer service, planning, and security activities. The focus is on improving and sustaining quality services provided to customers. This role ensures all operation duties are executed at a high level, minimizing issues related to health, safety, environment, people, quality, throughput, reliability, cost, and capital efficiency. The position requires creating a culture where safety and excellent environmental performance are recognized as values, and being responsible for all operational activities at OTC to ensure execution, enhancement, and improvement of day-to-day services. This includes maximizing production while minimizing customer claims, spills, leaks, releases, rework, contamination, injuries, and accidents. The manager must be sensitive to staff needs, provide a dynamic and well-trained staff, inspire teamwork, and establish a procedure-based operating culture. Responsibilities include ensuring nonconformances and facility changes are captured and managed, originating inspection procedures, monitoring facility status, developing and sustaining systems, identifying cost improvements, managing performance, ensuring software systems function properly, and coordinating with various departments (Sales, Accounting, Customer Service, QHSE, Engineering/Maintenance). The role also serves as Facility Safety Officer, Emergency Response Coordinator, Qualified Individual, and Incident Commander. A key responsibility is developing and maintaining the department budget.

Requirements

Four year Engineering degree required
Minimum 3 years’ experience in managing people
Strong knowledge of chemical properties
Strong leadership and communication skills

Nice To Haves

Prefer terminal and marine experience
Prefer facility management experience

Responsibilities

Manage the overall facility operations that include coordination of operations/ rail/ customer service/ planning/ security activities with a focus on improving and sustaining values in quality services provided to customers.
Ensure all operation duties are executed at a high level, minimizing issues related to health, safety, environment, people, quality, throughput, reliability, cost, and capital efficiency.
Create a culture where safety and excellent environmental performance are recognized as values.
Be responsible for all operational activities which take place at OTC, to ensure execution, enhancement and improvement of day to day services provided in maximized production along with minimizing opportunities for customer claims, spills, leaks, releases, rework, contamination, injuries and accidents.
Be sensitive to staff needs and provide a dynamic and well-trained staff that can respond to customer needs and specifications quickly, safely, and efficiently.
Inspire a strong sense of teamwork and pride of workmanship in personnel supervised.
Review, advise and execute disciplinary action, as required and in accordance with company policy, with the goal of holding people accountable using a firm, but fair attitude.
Assist in the coaching and development of supervisors/employees in techniques to enhance and improve overall operations along with responsibilities for training subject matter, evaluation, and effectiveness of such training.
Establish an operating culture that is procedure based.
Ensure nonconformances are identified and captured in the company nonconformance system.
Ensure facility changes are captured in the Management of Change system. The risks and hazards of the change are evaluated, the appropriate procedures are developed and employees are trained on the change.
Ensure that a Pre-Startup Safety review is conducted prior to starting up any change.
Originate inspection procedures, tests, directives, and documents needed to meet optimum levels of performance and quality control.
Monitor “in-use” status and capability of all storage, transfer, and delivery facilities.
Develop, implement, review and sustain systems that ensure terminal operates as designed.
Review and assist in the development / implementation of procedures that are consistent with field operations coupled with best practices.
Enforce compliance with current policies and procedures.
Identify and implement cost improvement opportunities.
Responsible for ongoing performance management and annual appraisals of direct reports.
Ensure software systems are functioning properly and meet the needs of the specific purpose(s) and department(s).
Coordinate with Sales and Accounting Departments to determine services rendered, costs, and processing of customer invoices.
Coordinate Customer Service Department to ensure prompt and efficient fulfillment of customer orders and specifications.
Coordinate with QHSE Department to assure compliance with all Company and governmental safety and environmental policies, rules, and regulations.
Coordinate with Engineering / Maintenance Department to assure operating efficiency and integrity of all terminal systems and equipment.
Serve as Facility Safety Officer, Emergency Response Coordinator, Qualified Individual, and Incident Commander for the OTC complex.
Develop budget for the department and maintain that budget within its parameters.
Follow company policies and comply with company regulations.
Cooperate and support colleagues.
Participate in Operator training in safety, environmental, operational procedures, and other topics.
Perform other job related duties as assigned.