Operations Manager

Tishman Speyer•New York, NY

2d•Onsite

About The Position

The Operations Manager reports to the General Manager and Property Manager, and will be based in the Class A commercial property, The Spiral in New York City. You will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

3+ years of experience in a similar role within real estate industry
Bachelor’s degree required
Financial experience including costs, budgets, service contracts and arrears
Proficient in Microsoft Office or equivalent
Ability to travel between floors and buildings to effectively communicate with the team and customers
Experience leading a multi-layered team
Takes initiative and is a proactive leader always focused on continuous improvement
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment
Onsite presence is required for this position

Nice To Haves

Bachelor’s degree with a focus on real estate

Responsibilities

Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property
Maintain customer relationships including, hospitality, and traditional operations management
Understand customer business needs and leverage our platform to solve their real estate challenges
Review lease proposals and facilitate space tours for prospective customers
Support dedicated ZO team in coordinating unique programming and maintaining amenity space, with a focus on creating and maintaining a community atmosphere
Assist the General Manager and Property Manager to drive overall amenity engagement
Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement
Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
Facilitate pre-built and landlord-built customer spaces
Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects and building operation
Assist the Property Management team with projects and communication