Operations Manager

Redirect Health•Phoenix, AZ

7h•$65,000 - $75,000•Onsite

About The Position

The Claims Manager exists to lead a high-performing team that helps members navigate billing, reimbursement, and claims challenges with clarity and confidence. In this role, you will lead and develop the Claims team to deliver exceptional member support, oversee claims operations while ensuring accuracy, compliance, and efficiency, and drive scalable processes and partner cross-functionally to improve outcomes. This is a hands-on leadership role for someone who thrives in building and leading strong teams, enjoys solving complex operational and billing challenges, and keeps the member experience at the center of every decision.

Requirements

5+ years in a supervisory or managerial role
Proven leadership skills and operational excellence
Strong communication and analytical thinking skills
A customer-first mindset with a passion for solving complex problems
A hands-on, collaborative leadership approach
Must be based in the Phoenix, AZ area or able to reliably commute to an in-person work environment.

Nice To Haves

Experience in healthcare billing, reimbursement, or claims

Responsibilities

Own team performance, structure, and daily operations of the Claims function
Lead team development, coaching, goal-setting, and performance management
Oversee the full lifecycle of provider claims including submissions, adjudication, appeals, and dispute resolution
Ensure compliance with plan benefits, regulatory requirements, and internal SOPs through audits and oversight
Support members directly with escalated billing and claims issues, providing clear and empathetic communication
Collaborate with internal teams including Claims, Care Logistics, and Client Success to ensure seamless coordination and resolution
Improve processes, workflows, and outcomes by identifying trends and reducing repeat issues
Track performance through KPIs such as speed to process, appeals rates, and negotiation success