Operations Manager

PIRTEK South Boise•Boise, ID

4d•$54,000 - $60,000•Hybrid

About The Position

PIRTEK South Boise provides on-site hydraulic hose repair and replacement across the Boise metro. Our technicians work out of fully stocked mobile service units and go directly to our customers' equipment, so downtime gets fixed where it happens. We boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. We're growing, and we're investing in the people, systems, and equipment to support that growth. Come join our growing team and keep your community operating! PIRTEK South Boise is hiring an Operations Manager to lead our field service technicians and take ownership of our day-to-day service operation. This is a leadership role for someone who is technically capable, enjoys developing people, solves problems, and gets things done without needing constant direction. The position is approximately 70% leadership, sales, and operational management and 30% field involvement and technical support. You will have meaningful authority to make decisions within your area, and you will be accountable for the results. The Operations Manager is provided with training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK front and back-end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving expert support when troubleshooting unusual situations or abnormalities in the field.

Requirements

Strong mechanical troubleshooting ability
Ability to read, write, and communicate in English
Experience with field service, construction equipment, rental equipment, heavy-duty vehicles, material handling, or similar machinery
Experience leading, coaching, training, and mentoring
Able to build strong relationships while holding people accountable
Organized enough to manage multiple priorities and finish what you start
Comfortable with numbers. You track results, understand what drives cost and productivity, and want to learn the business side.
Moderate to advanced computer/technology acumen (operational software, inventory management, etc.)
Formal management experience is preferred but not required. We will consider a strong lead technician, field service supervisor, or experienced technical leader ready for more responsibility.
High School diploma or GED
Valid driver's license and insurable driving record
Ability to pass a background check

Nice To Haves

Experience in an industrial/mechanical/construction or related field a plus

Responsibilities

Adhere to all industry and PIRTEK safety standards
Lead, coach, and develop field service technicians
Spend regular time in the field coaching technicians and checking service quality
Build a technician skill-level and development program that identifies capabilities, training needs, and advancement opportunities
Improve technician productivity, documentation, and repair quality
Own technician performance reviews, coaching, and corrective action
Provide sales route planning to technicians and perform sales support in the field
Maintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as needed
Ensure company equipment and vehicles are well-maintained
Serve as the primary escalation point for difficult hydraulic and mechanical problems
Resolve escalated customer and service issues
Identify operational problems, develop solutions, and carry projects through to completion