Operations Manager, Urgent Care/Occupational Health Clinic
About The Position
The Operations Manager will provide day to day administrative responsibilities for clinic site of operation and will require outstanding interpersonal and administrative skills. Operations Manager will assist the Director to recruit and hire qualified, competent individuals, and assure training and orientation to provide for competent, skilled practice operations. This individual will be charged with creating a culture that promotes outstanding patient satisfaction, employee engagement and quality. Operations Manager may be requested to provide services insuring uninterrupted flow of the clinic. Operations Manager will mentor and coach individuals to improve on and champion an environment where a positive patient experience is the primary goal of every aspect of care provision.
Requirements
- Bachelors Business, Healthcare Administration or related field required
- Demonstrated leadership, management, and dynamic interpersonal skills required
- Ability to demonstrate a comprehensive understanding of practice operations, reimbursement and budget/finance required
- Excellent oral and written communication skills required
- Ability to mentor staff members required
- Ability to teach and demonstrate LEAN methodology required
- Demonstrated financial acumen and revenue cycle knowledge related to accounts receivable and billing of the business operations required
- Two years supervisory or management experience in urgent care/occupational health, physician healthcare related office or business office practice management required
Nice To Haves
- Masters Healthcare Administration, Business Administration, Public Health or related field preferred
- Five years experience in Urgent Care/Occupational Health clinic or family practice/ambulatory care office preferred
Responsibilities
- Provide day to day administrative responsibilities for clinic site of operation.
- Assist the Director to recruit and hire qualified, competent individuals.
- Assure training and orientation to provide for competent, skilled practice operations.
- Create a culture that promotes outstanding patient satisfaction, employee engagement and quality.
- Provide services insuring uninterrupted flow of the clinic.
- Mentor and coach individuals to improve on and champion an environment where a positive patient experience is the primary goal of every aspect of care provision.
Benefits
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
- Health savings account
- Flexible spending account for childcare
- Life insurance
- Short-term and long-term disability
- Professional development
- Discounts to on-campus dining
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
