Operations Manager

FCP Euro • Milford, CT

4d • $95,000 - $110,000 • Onsite

About The Position

As an Operations Manager, you’ll be at the forefront of our Fulfillment Center, leading teams and driving operational excellence. Reporting to the Director of Outbound Operations and Retail, you will be responsible for developing AOM’s Team Leads and front-line employees, ensuring business Key Performance Indicators (KPIs) are met, and fostering a high-performance, safety-first culture. Your ability to motivate, plan, and adapt will be essential as you oversee daily operations, implement process improvements, and ensure outstanding customer and employee experiences.
FCP Euro is an industry-leading online retailer specializing in replacement parts for European vehicles. Headquartered in Milford, Connecticut, we’ve been recognized on the Inc. 5000 list of fastest-growing private companies eight times in the past decade. At FCP Euro, we blend cutting-edge technology with an unwavering commitment to customer service, creating a culture that drives innovation and excellence. We’re passionate about what we do and are always looking for ways to grow, learn, and improve.

Requirements

• Requires a minimum of 5 years of leadership experience in distribution center or operational management, with a preference for experience in picking, packing, and shipping processes.
• E-commerce distribution center experience is preferred
• Has experience managing a high volume of SKUs
• Experience in Lean Six Sigma methodologies.
• Strong people leadership skills, with a track record of managing front-line teams effectively.
• Data-driven mindset—proven ability to use metrics to drive performance improvements.
• Experience with Warehouse Management Systems (WMS) and quality initiatives.
• Exceptional communication and problem-solving skills in fast-paced environments.
• Tech-savvy with proficiency in Google Suite or Microsoft Office tools.
• Ability to work weekends or nights, as needed.
• Bilingual in Spanish (preferred, but not required).

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Ensure all KPIs are met, including Perfect Order Rate (POR) Variable cost per line item (VCPL), on-time shipments, defect reduction, aged tasks, and production levels.
• Manage weekly and daily operations to meet Service Level Agreements (SLAs) and ensure smooth, efficient workflows.
• Mentor, train, and develop AOM’s, Team Leads and front-line employees, fostering career growth and continuous learning.
• Create a positive, feedback-driven team culture that encourages collaboration, innovation, and accountability.
• Adapt to evolving business needs while maintaining a sharp focus on the customer experience.
• Drive initiatives to enhance safety, quality, cost efficiency, and delivery performance.
• Implement and refine standard work methodologies across shifts to boost productivity and streamline operations.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
• Company HSA contribution.
• 120 hours of PTO (Paid Time Off)
• 40 hours of Paid Sick Time
• Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed