Operations Manager, DTS

Ascend • Norcross, GA

1d

About The Position

Ascend and its affiliates—DTS, DSD, and Fuchs—are shaping the future of truckload transportation through smart technology and a strong commitment to efficiency and fairness. We foster an inclusive workplace where team members can grow, achieve their goals, and maintain a healthy work‑life balance. The Operations Manager is accountable for leading a team of Fleet Managers and Planners to provide the most efficient transportation solutions for our customers.

Requirements

• Minimum 5 years of experience in operations management of the transportation industry including DOT Rules & Regulations.
• Availability to be reached after hours for operational situations, if relative to position.
• Ability to develop team members through effective coaching skills.
• Ability to manage others and self.
• Well organized and attentive to detail.
• Strong communication skills for customer interaction.
• Strong Microsoft product computer skills.
• Experience creating goals with KPIs.
• Ability to learn our TMS systems (Mcleod system)(Omnitracs).
• Ability to effectively communicate to all levels of the organization.
• Ability to exercise independent decision-making skills.
• Ability to build effective relationships (to help produce the right results).
• Ability to work in a team environment to continuously improve results.
• Ability to meet deadlines and deliver exceptional service through planning, positive engagement, and patience.
• Able to promote a culture of trust and safety.
• High School Diploma or GED with relevant experience.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Provide oversight of day-to-day operational activities of Team Members.
• Manage Safely, Legally, Ethically, Morally, and Profitably.
• Provide value-added service (internal and external) by ensuring staff responds to all inquiries in a timely and accurate fashion.
• Ensure team proactively monitors assigned loads and provides instant communication on service failures, weather delays, dwelling equipment.
• Initiate customer interactions to promote the company.
• Interface with equipment vendors and customer relative to operations job duties.
• Spearhead problem resolution.
• Identify and address inefficient processes/procedures and/or operational deficiencies.
• Use operational experience and measured metrics to pinpoint issues.
• Develop proper solutions for inefficient processes or procedures.
• Review and share operational metrics with General Manager.
• Set work schedule to meet the needs of the customer.
• Administer all training and safety programs for driving staff.
• Manage driver performance; train, counsel, and discipline team members with regards to job responsibilities and performance, safety procedures, and corporate policies.
• Communicate effectively and professionally with Operations Personnel, Drivers, and management of all levels.
• This position supervises others and is responsible for being results-oriented, collaborative, delegate effectively and strive for harmony, ensuring team effectiveness.
• Accountable for hiring and for continued development of direct reports.
• Provides current, direct, complete, and "actionable" positive and corrective feedback to others.
• Reduce workforce turnover by improving employee relations.
• Handles discipline and termination of employees in accordance with company policy.
• Holds self and others accountable to demonstrate Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Benefits

• Medical, Dental, and Vision coverage (effective the 1st of the month after hire)
• 401(k)
• Employee Assistance Program
• Enhanced benefits, including Short‑Term and Long‑Term Disability
• Paid Holidays
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED