Operations Manager

Clean Response, Inc.•Rochester, MN

2d•Onsite

About The Position

Clean Response, the Twin Cities’ premier independent restoration contractor, has an opportunity for our newest expansion in the Rochester, MN market! We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking an Operations Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You’ll oversee operations, lead a strong team, and help scale the business. Prior restoration industry experience is required to be considered for the role.

Requirements

5-8+ years of leadership experience in restoration, construction, or related industry
Familiarity with Rochester restoration market and strong relationships with industry stakeholders.
Experience leading teams in a fast-paced environment
Solid communication and problem-solving skills
Ability to drive results while building a strong team culture
Restoration industry experience required.
Management or supervisory experience required.
Ability to manage multiple projects simultaneously.
Excellent communication and organizational skills.
Valid driver's license with a clean driving record.
Ability to lift 50+ pounds.

Nice To Haves

IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred.
Xactimate experience is a plus.
Degree in Business, Construction Management.
Or 5-8+ years of operations experience the restoration industry.

Responsibilities

Oversee daily operations across mitigation, cleaning, and reconstruction
Ensure projects run efficiently, safely, and on schedule
Track and improve key metrics like cycle times, margins, and customer satisfaction
Implement systems and processes to support growth
Manage water, mold, fire, and storm damage projects from start to finish.
Schedule crews and coordinate subcontractors when needed.
Maintain excellent communication with customers, insurance adjusters, and property managers.
Estimate jobs and prepare project documentation.
Ensure compliance with IICRC standards and company procedures.
Recruit, train, and mentor field personnel.
Help grow the business through exceptional customer service and operational excellence.
Start up the new office and hire team
Lead and develop department managers and staff
Build a culture of accountability, teamwork, and customer focused
Support hiring, retention, and employee development
Partner with ownership and C-suite on business growth and expansion plans
Identify opportunities to improve operations and increase revenue
Build relationships with clients, vendors, and referral partners
Ensure a high level of service across all projects
Maintain a strong reputation within the community