Operations Manager

SPS PoolCare • Sarasota, FL

9d • Onsite

About The Position

The Operations Manager will execute, direct, and coordinate the activities of the Pool Maintenance Specialists to ensure efficiency and quality in repair operations. This role involves significant supervisory responsibilities, including hiring, training, and managing the performance of the maintenance team. The manager will also oversee daily workflow, schedules, and assignments, fostering a positive and productive team environment. Key duties include administrative tasks such as collaborating with other departments, developing policies, ensuring regulatory compliance, managing budgets, and tracking employee performance and satisfaction. Operational duties encompass managing warehouse inventory, ordering supplies, maintaining industry knowledge, directing dispatching and routing, handling client communication, resolving customer issues, and ensuring the quality of maintenance services through regular audits and ride-alongs.

Requirements

• Associate degree in a related field, or equivalent industry work experience required.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong logistical, analytical, and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Prolonged periods of standing and walking.
• Prolonged periods of sitting at a desk working on computers.
• Must be physically able to climb ladders, bend, and crawl in awkward spaces.
• Must be able to lift 50 pounds at times.

Nice To Haves

• Strong knowledge of swimming pool repair and maintenance preferred.
• Three years of supervisory experience preferred.

Responsibilities

• Execute, direct, and coordinate the activities of Pool Maintenance Specialists.
• Ensure efficiency and quality in repair operations.
• Hire and train Pool Maintenance Specialists.
• Provide on-going training and guidance to the pool maintenance department.
• Organize, direct, and oversee the daily workflow, schedules, and assignments of pools.
• Model and promote a positive attitude and provide feedback and motivation to the maintenance team.
• Provide constructive and timely performance evaluations.
• Document and manage disciplinary actions and assist with employee terminations.
• Collaborate with other managers, administrators, and supervisors to coordinate activities.
• Develop and implement policies, procedures, goals, and objectives for maintenance operations.
• Ensure compliance with administrative policies, safety rules, contracts, environmental policies, and government regulations.
• Review and analyze expenditures and financial information to develop and implement plans, policies, and budgets.
• Manage department staff and track employee satisfaction, productivity, accuracy, customer feedback, and attitude.
• Schedule and direct department meetings.
• Review time stamps reported by staff daily and manage overtime, time off requests, and improper time reporting.
• Manage training of employees related to safety, driving, company policies, and administrative duties.
• Manage and direct all maintenance, repair, and replacement of vehicles.
• Manage lead technicians or administrators in the assistance with operational duties.
• Manage warehouse space, monthly inventory counts, and check in/out of materials.
• Manage inventory ordering of chemicals and parts, confirm best prices and vendors, and control inventory.
• Maintain knowledge of current industry standards relating to swimming pool maintenance and repair.
• Ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and best practices.
• Direct dispatching and routing activities and track transportation vehicles.
• Handle communication with clients via phone, email, and text.
• Manage customer assignment to routes, assignment and execution of part replacement or delivery, and assignment of specialty service.
• Audit customer feedback, route logs, and work order history to ensure problems are investigated and resolved.
• Manage rescheduling of work missed due to unforeseen circumstances and cover department work in the field as needed.
• Regularly inspect and evaluate maintenance services to ensure quality.
• Identify and correct problems and inefficiencies in maintenance service, equipment, or skills.
• Perform ride-alongs with technicians to evaluate job and customer service competencies and skills and provide guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree