Operations Manager

Morgan & Morgan, P.A.•Los Angeles, CA

17d•$175,000 - $200,000

About The Position

Morgan & Morgan is seeking an experienced Employment Litigation Operations Manager to lead the operational infrastructure of our California employment practice. This is a senior, high-impact role for a leader who has deep experience managing employment claims at scale, ideally someone who has built, overseen, or driven the claims operations function at a top-tier Employment Practices Liability Insurance (EPLI) carrier.

Requirements

5+ years of experience managing employment claims or employment litigation operations, with direct exposure to high-volume California dockets
Background at a major EPLI carrier strongly preferred
Deep knowledge of California employment law and its unique exposure landscape: PAGA, FEHA, CFRA, wage & hour class actions, and DFEH/CRD processes
Proven ability to build and lead teams
Strong analytical and data skills
Exceptional communication and stakeholder management skills
A systems builder and problem solver
Experience with legal case management platforms

Responsibilities

End-to-end case oversight across our California employment docket -- ensuring every matter is moving on track, properly staffed, and positioned for the best outcome
Design and enforce case management workflows, stage gates, and operational standards that drive efficiency across high-volume employment litigation
Partner with attorneys to identify bottlenecks, remove obstacles, and keep cases progressing from intake through resolution
Build reporting dashboards and KPIs that give leadership real-time visibility into docket health, cycle times, resolution rates, and team performance
Develop and maintain vendor and outside counsel panels, ensuring cost-effective, high-quality legal support where needed
Lead and mentor a team of case managers, paralegals, and operations staff supporting the employment practice
Evaluate and implement technology tools, case management platforms, and process improvements to increase throughput and reduce friction
Own the operational playbook for California employment law compliance requirements, including PAGA, FEHA, and wage & hour matters
Serve as the primary operational liaison between the employment practice and firm-wide operations, marketing, client success, and leadership teams
As the practice scales, expand operational oversight to employment practices in additional states -- building a national infrastructure from the ground up