Operations Manager

Courtyard By Marriott•Malvern, PA

18d•Onsite

About The Position

We are seeking a highly motivated Operations Manager with a proven track record of leading effective and efficient hotel operations. The ideal candidate is passionate about hospitality, leads by example, and inspires team members to deliver exceptional guest experiences. This position is responsible for overseeing the daily operations of the Housekeeping, Front Office, and Bistro departments to ensure outstanding service, operational excellence, and compliance with brand standards. The Operations Manager supports the Assistant General Manager with administrative, financial, and accounting functions while ensuring adherence to standard operating procedures (SOPs), safety regulations, and company policies. The successful candidate understands that hotel operations are conducted 24 hours a day, 7 days a week, and must maintain open availability, including evenings, weekends, and holidays, to meet the needs of the business and support the team.

Requirements

Previous hotel management or supervisory experience preferred.
Strong leadership, communication, and organizational skills.
Knowledge of hotel operations, including front office, housekeeping, and food & beverage services.
Experience with hotel property management systems (PMS) and basic accounting functions.
Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
Proficiency in Microsoft Office Suite and hotel management software.
Flexible schedule, including evenings, weekends, and holidays as required.
Ability to stand, walk, and move throughout the property for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to respond quickly to operational and guest service needs.

Nice To Haves

Proven track record of leading effective and efficient hotel operations.
Passionate about hospitality.
Leads by example and inspires team members.
Understands that hotel operations are conducted 24 hours a day, 7 days a week.

Responsibilities

Supervise and coordinate the daily operations of the Housekeeping, Front Office, and Bistro departments.
Ensure high levels of guest satisfaction by maintaining service excellence and promptly resolving guest concerns.
Monitor department performance and implement strategies to improve operational efficiency, productivity, and guest experience.
Assist the Assistant General Manager with administrative duties, reporting, budgeting, payroll review, accounts payable/receivable, and other accounting-related tasks.
Ensure compliance with all brand standards, policies, procedures, and quality assurance requirements.
Conduct regular inspections of guest rooms, public areas, front desk operations, and food service areas to maintain cleanliness and service standards.
Recruit, train, coach, and develop team members to promote a positive work environment and strong performance culture.
Manage employee scheduling and labor costs while maintaining appropriate staffing levels.
Enforce hotel safety, security, and health regulations, ensuring compliance with local, state, and federal requirements.
Monitor inventory levels and coordinate purchasing of operational supplies as needed.
Collaborate with department leaders to achieve operational goals, revenue targets, and guest satisfaction metrics.
Prepare and maintain operational reports, audits, and documentation as required by management and brand standards.
Serve as Manager on Duty when assigned and provide leadership during emergencies or operational challenges.