Operations Manager
OpTalent•Toronto, ON
•CA$85,000 - CA$100,000
About The Position
Due to continued growth, our client is looking for an experienced Operations Manager to work directly alongside their Vice President of Operations. This is a hands-on leadership role designed to support day-to-day management of terminal operations, carrier relationships, and service delivery — allowing senior leadership to focus on strategic priorities. If you thrive in a fast-paced transportation environment and know how to lead teams, solve problems quickly, and drive operational performance, this role is for you.
Requirements
- 5–8+ years of experience in LTL, trucking, or freight operations
- Proven track record leading operations teams in a multi-location or terminal-based environment
- Strong understanding of LTL freight, dispatch, and carrier management
- Comfortable with TMS platforms and operational reporting tools
- Exceptional communicator — able to manage up to senior leadership and down to frontline staff equally well
- A natural problem-solver — calm under pressure, decisive, and solutions-oriented
Nice To Haves
- Cross-border experience is a strong asset
- Knowledge of Canada–U.S. customs processes and cross-border compliance is an asset
Responsibilities
- Oversee daily freight operations across assigned terminals, ensuring on-time pickup and delivery performance
- Act as a key point of contact for terminal supervisors, dispatchers, and carrier partners — resolving escalations and keeping freight moving
- Monitor KPIs including on-time performance, claims ratio, load utilization, and cost per shipment — taking corrective action where needed
- Support the VP of Operations in planning, scheduling, and capacity management across the network
- Lead and develop frontline operations teams, fostering a culture of accountability and continuous improvement
- Coordinate with customs, compliance, and cross-border teams to ensure smooth Canada–U.S. freight movement
- Identify inefficiencies in current processes and implement solutions that improve throughput and reduce costs
- Support the onboarding of new terminal locations and carrier partnerships as the network expands
Benefits
- Competitive base salary
- performance bonus
- full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
