Operations Manager

GALE Pacific•Charlotte, NC

1d•Hybrid

About The Position

Broad responsibilities for managing all aspects of the Master Gardner manufacturing operation to support the achievement of Company operational objectives. Key focus areas are: Drive consistent roller shade manufacturing and adhere to contracted lead times. Develops and implements strategies to improve business processes and drive performance improvement through the end-to-end manufacturing process. Developing and institutionalizing standard operating procedures based on lean principles to improve productivity and cut waste.

Requirements

Minimum four (4) year bachelor’s degree from an accredited college in supply chain management, business administration, engineering, or related work experience
Minimum two (2) years’ work experience in a supply chain environment with particular emphasis on manufacturing, inventory control, and transportation.
Competent with computer software including Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook, and project management software.
Advanced spreadsheet and PowerPoint skills.
Demonstrated experience with implementing lean principles to warehouse and production environments.
Strong project management, organizational, numerical, analytical, communication and networking skills. Able to deliver quality outcomes within agreed deadlines.
Demonstrated strong safety credentials and record.
Outstanding interpersonal skills to motivate the team, encourage teamwork and to facilitate decision making across the organization.
Exceptionally high level of commitment to the success of individuals and overall projects.
Self-motivated, pro-active, energetic, dependable, honest and thorough.
Able to manage across manufacturing sites remotely.
Ability to handle multiple responsibilities and tasks on a regular basis.
Display a high level of critical thinking and problem-solving skills along with the willingness and ability to challenge assumptions to drive change and improvement across the organization.
Able to fluently read, comprehend, write and communicate in the English language.
Able to effectively present information in one-on-one and small group situations to direct reports, peers and senior management.

Nice To Haves

Experience with Dynamics 365 or a related Microsoft ERP system is preferred
Work experience within the home improvement industry, consumer durable goods, seasonal categories, textiles industry and/or window shade manufacturing industry is preferred.
Prior experience with warehouse set/ups, restructures relocation is an advantage.

Responsibilities

Plan monthly production capacity.
Structure operations to achieve operational KPIs.
Document operating procedures and develop training programs to improve productivity and cut waste.
Lead change projects (leading by example and as a culture builder).
Provide input to support the Company’s budgeting and strategic planning process.
Manage production orders by customer to ensure accurate and timely manufacturing and shipping.
Act as a primary liaison with Planning, Production, Sales, Customer Service, and IT to coordinate custom blind operations.
Analyze production data to track KPIs, uncover trends, and implement continuous improvement strategies.
Communicate part shortages and manage order placements to avoid production delays.
Own demand planning for the operation, ensuring alignment between customer demand, production capacity, and inventory availability.
Develop and manage demand forecasts in collaboration with Sales, Planning, and Customer Service to support production scheduling and on‑time delivery.
Travel weekly to Spartanburg, SC to conduct audits, resolve issues, and align with on-site leadership.
Manage and control all costs for manufacturing, transportation, and supplies.
Resolve escalated Salesforce cases.
Support the continuous improvement of Company quality systems and processes.
Gain knowledge of and ensure compliance with Company policies and procedures.
Perform other duties as assigned to ensure the success of the Company.