Operation Manager
Michaels Stores•Charlotte, NC
•Onsite
About The Position
The Operations Manager leads the operational processes to deliver sales and profits while protecting our assets. This role is responsible for ensuring a well-merchandised and well-stocked store by leading and supporting inventory management processes. The Operations Manager also leads a team of well-trained team members to deliver a customer-centric shopping experience and provide friendly customer service.
Requirements
- Retail management leadership experience
Responsibilities
- Assist Store Manager in planning and supporting the scheduling and execution of store workload.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Achieve your KPI’s; manage your team to achieve their role KPI’s.
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
- Manage and execute the inventory management processes in store.
- Manage and execute merchandise operations and Omni channel processes.
- Manage and execute shrink and safety programs.
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Serve as Manager on Duty (MOD).
- Acknowledge customers, help locate product and provide solutions.
- Cross trained in Custom Framing selling and production.
- Assist with Omni channel processes.
- Other duties as assigned.
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
