Operations Manager

TKO EMPLOYMENT SERVICES DELAWARE LLC•Lewes, DE

11d•$60,000 - $70,000•Onsite

About The Position

The Operations Manager is a hands-on hotel leader responsible for the daily oversight of the Housekeeping and Engineering departments. This position works directly alongside the Housekeeping Supervisor and Maintenance Team to ensure guest rooms, public spaces, and building systems consistently meet Hyatt and TKo brand standards. The Operations Manager is expected to spend a significant portion of each day on the floor inspecting guestrooms, coaching associates, identifying deficiencies, and ensuring the hotel is guest-ready at all times. This position oversees the Engineering function, preventive maintenance program, life safety compliance, sustainability initiatives, and repair processes to ensure the hotel is maintained to the highest standards.

Requirements

Minimum two years of leadership experience in hotel operations, housekeeping, engineering or a related department.
Working knowledge of hotel preventive maintenance, life safety systems and building operations preferred.
Experience with Hyatt BOB, EcoTrack or similar hotel systems preferred.
Strong leadership, organizational, project management and communication skills.
Ability to inspect rooms daily, walk the property extensively and maintain a highly visible operational presence.
Excellent guest service skills with the ability to resolve issues professionally.
Ability to work a flexible schedule including weekends and holidays as business demands require.
Requires standing, walking, bending, lifting up to 25 pounds and frequent movement throughout the hotel.

Nice To Haves

Associate's or Bachelor's degree in Hospitality or related field preferred.

Responsibilities

Interview, recruit, train, schedule, coach and support Housekeeping and Engineering associates in accordance with brand standards and TKo core values.
Conduct daily inspections of guestrooms with the Housekeeping Supervisor and inspect public areas, back-of-house, exterior grounds and guest amenities to ensure exceptional quality and cleanliness.
Maintain high cleanliness standards in guestrooms, meeting space, public areas and employee areas while ensuring a guest-ready hotel at all times.
Provide daily leadership and oversight of the Engineering Department, ensuring maintenance technicians complete guest requests, preventive maintenance and repairs in a timely manner.
Oversee Hyatt BOB by assigning, monitoring and closing maintenance work orders and RMIs, ensuring accurate documentation and follow-up.
Ensure Hyatt preventive maintenance schedules are completed for guestrooms, public spaces, mechanical systems and life safety equipment.
Monitor out-of-order rooms and coordinate with Front Office and Engineering to minimize room downtime.
Ensure compliance with all required life safety inspections, OSHA, MSDS, fire and safety regulations and lead or participate in the hotel's Safety Committee.
Coordinate vendors and contractors and verify work is completed to Hyatt and TKo standards.
Serve as the hotel's Sustainability Champion by maintaining EcoTrack, monitoring environmental metrics and leading sustainability initiatives.
Monitor departmental inventories, supplies and operating expenses while assisting the General Manager with budgeting, capital planning and repair prioritization.
Review guest satisfaction scores, identify trends and implement action plans to improve cleanliness, maintenance and overall guest satisfaction.
Conduct timely performance evaluations, provide coaching, address disciplinary matters and implement ongoing training programs.
Participate in the Manager on Duty program and perform other duties as assigned.