Operations Manager
About The Position
NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet. As the Operations Manager, you will be responsible for managing the operational integrity of NatureBridge environmental science programs in Yosemite National Park by accurately and efficiently managing complex logistics for all groups attending programs, ensuring a welcoming and supportive atmosphere for guests while on site, and coordinating closely with other campus departments to ensure a seamless customer experience.
Requirements
- 2-4 years of relevant experience or a Bachelor’s Degree
- Wilderness First Responder Certification
- Robust risk management experience and expertise
- Extremely detail-oriented, with excellent organizational, task, and time management skills
- Excellent communicator with a strong customer service orientation
- Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders
- Demonstrated office experience, managing and communicating information quickly and accurately
- Proficiency with CRM systems and Google online tools
- Strong leadership and interpersonal skills
- Flexibility and enthusiastic attitude
- All NatureBridge Employees are required to complete a background check in order to be eligible for employment.
Responsibilities
- Create and update the weekly Environmental Science staffing schedule through Salesforce CRM and ensure all logistical details are accurate and promptly communicated to staff.
- Manage scheduling requests from all Educators, in conjunction with their supervisor’s approval.
- Partners with the Sales and Education Teams to meet program scheduling goals.
- Train Educators on program logistics and schedule management.
- Routes all paperwork to designated locations in a timely manner.
- Hire, supervise and train all Administrative Educator positions.
- Prepares weekly reports for participant lodgings, meals, transportation and recreation by working closely with clients, NatureBridge staff and the Yosemite concessionaire to ensure accuracy.
- Ensures smooth program implementation by refining, developing, communicating, and supporting logistics systems.
- Update and steward the Yosemite Operations and Program Logistics Manual and Administrative Educator Manuals.
- Address risk management concerns with clients/vendors and coordinate necessary modifications with associated staff.
- Works closely with Campus and National Director of Risk Management on a case by case basis and promotes implementation of Risk Management policies.
- Performs duties of the Administrative Educator team members when needed, including overnight and weekend coverage.
- Participate in monthly cross departmental meetings including Yosemite Management Team.
- Participate in monthly meetings with National and other campus Operations teams.
- Collaborate with National and other campus Operations teams annually to revise paperwork and operational systems.
- Maintain CRM systems and monitor program portals.
- Act as Rotating Manager On Call.
- Occasional weekend and night work.
- Perform all other duties as assigned by supervisor.
Benefits
- Medical, dental and vision insurance
- Option for a 403b retirement plan with employer match after 1000 hours of work
- Generous paid vacation and sick leave
- Employee Assistance Plan (EAP)
- Flexible Spending Account (FSA)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
