Operations Manager - HD Trucks & Utility Equipment

Custom Truck One Source•Acheson, AB

8d•Onsite

About The Position

At Custom Truck One Source (CTOS), we’ve redefined the specialized truck and heavy equipment industry. With a full suite of services, including equipment sales, rentals, aftermarket parts and service, customization, remanufacturing, financing, and asset disposal we deliver end-to-end solutions our customers depend on. With 40+ locations across North America and a team of industry experts, CTOS is built on performance, innovation, and customer commitment. When you join CTOS, you’re not just taking a job you’re building a career with a company that invests in your success. We are seeking an experienced Operations Manager to lead our Edmonton (Acheson) branch. This role is responsible for overseeing Service, Parts, and Rental operations, ensuring efficiency, profitability, and best-in-class customer experience. You will partner closely with the Regional Vice President and lead a team of department managers to drive operational excellence, financial performance, and continuous improvement. You’re a hands-on leader with a strong background in utility equipment, heavy-duty trucks, construction equipment, or similar industries. You know how to run a high-performing shop, build strong teams, and deliver results in a fast-paced environment. You take pride in accountability, safety, and operational excellence—and you lead by example.

Requirements

High school diploma or equivalent required
5+ years of leadership experience in service, operations, or branch management
Strong technical knowledge of heavy-duty trucks, utility equipment, or related equipment
Proven experience managing service and/or parts operations
Valid driver’s license required
Strong leadership and team-building skills
Results-driven with a focus on operational excellence
Financial acumen and ability to manage budgets and KPIs
Highly organized with strong attention to detail
Ability to prioritize and adapt in a fast-paced environment
Effective communicator across all levels of the organization
Self-motivated with a high level of accountability and professionalism

Nice To Haves

Business schooling an asset
Previous rental industry experience is a big asset
Utility industry experience is a big asset
Certified HD tech is a big asset

Responsibilities

Partner with Regional Vice President to establish and execute branch goals and performance targets
Lead and oversee Service, Parts, and Rental departments to ensure operational efficiency and profitability
Analyze financial statements, KPIs, and operational metrics to drive performance improvements
Review and approve repair orders, estimates, and service workflows
Develop and implement action plans to improve productivity, quality, and customer satisfaction
Manage budgets for labor, inventory, equipment, and operational expenses
Lead regular team meetings to align priorities, review performance, and address challenges
Drive hiring, training, and development of team members in partnership with HR
Champion a strong safety culture and ensure compliance with all safety standards
Oversee quality control processes to ensure high standards in service and production
Monitor rental fleet utilization and turnaround to maximize revenue
Manage parts inventory levels, accuracy, and turnover
Collaborate with sales teams to support revenue growth and customer relationships
Ensure the facility is clean, organized, and customer-ready
Participate in monthly business reviews and performance planning