Operations Manager

Pro R E A Staffing•Danville, CA

20d•Hybrid

About The Position

Joujou Chawla has sold real estate in Blackhawk since 1985, with over $2.1 billion in career sales and 1,535+ homes sold. She's ranked the #1 agent in Blackhawk since 2013 and in Danville since 2022, and has been named Top 100 nationwide by WSJ and RealTrends. She holds a perfect 5.0 rating across 221 reviews, every single one five stars. If you ask her clients what sets her apart, they don't lead with the numbers. They say the experience was seamless. They say her team was always a step ahead. They say no detail was ever overlooked, whether the home was a condo or an estate, because to her, every client matters the same. That standard is carried by an entire team working toward the same goal on every listing. It's a flexible working environment, with breakfast and lunch on the house, where the goal is always to become a better version of yourself. You're not just joining a real estate team. You're joining a business that has been part of the fabric of its community for decades, one that celebrates its clients, supports local organizations, sponsors community events, and believes that success means having the ability and responsibility to give back. As our Operations Manager, you keep that standard running day-to-day.

Requirements

Trustworthy with confidential and financial details
At home in a close, family-run business, not a large corporate structure
Methodical and observant, building process before chaos forces you to
A natural planner, already thinking two steps ahead for the leaders you support
Adaptable when priorities shift, without losing your structure
All in on real estate, this is where you want to build a career
Tenacious about keeping deals moving, vigilant about what could go wrong
3+ years in operations management, listing management, or a comparable administrative role within real estate
Demonstrated ability to build process, not just follow it
Experience managing multiple stakeholders and competing priorities at once
Comfortable across CRM platforms, project management tools, and AI-assisted workflows
Familiarity with Compass CRM, Business Tracker, and Marketing Center
Experience with Asana, Monday.com, or similar platforms
Active California real estate license

Responsibilities

Own the team's checklist and task management system
Serve as the primary liaison between the Director of Operations and Listings, Joujou, and support staff
Oversee the CRM, so buyer and seller pipelines stay current
Run the Monday and Thursday meeting cadence, from agenda to follow-through
Hold the Listing and Marketing Coordinators accountable to their timelines
Manage vendors and coordinate pre-listing prep
Handle internal communications on leadership's behalf
Onboard new team members on systems and processes
Identify AI and automation opportunities to increase team capacity
Be onsite in Danville as needed for coordination and team meetings