EMS Operations Manager

MedFleet•Hudson, FL

4d•Hybrid

About The Position

The Operations Manager provides leadership for all items pertaining to the operations, education/training, and clinical services of the EMS operation and is responsible to the Chief Operating Officer while leading the EMS team.

Requirements

High School Diploma or equivalent
EMS or Fire Department Paramedic experience for at least five (5) years
Minimum of three (3) years of management experience
State of Florida Paramedic Licensure and/or NREMT Certification required
Current state of Florida driver license
Proficiency with computers including Microsoft Word, Excel and PowerPoint.

Nice To Haves

Critical Care Paramedic Credential
Five (5) years of EMS or Fire Management experience
Two (2) years of Community Paramedic Experience
Community Paramedic Credential
Community Health Worker Credential
Associate’s or Bachelor’s Degree preferred

Responsibilities

Responsible for management, planning, development and maintenance of EMS operations to include operations, scheduling and education/training (CE).
Monitor protocol adherence and development to include CQI based training and remediation.
Works in conjunction with the associated Fire Departments and maintains direct relationships with area healthcare institutions.
Maximize opportunities and makes positive influence in problem solving in all matters involving the management of the EMS system.
Offers direction to EMS personnel within the operation so the goals of the system are realized.
Function as a Paramedic on an ambulance if the system needs require.
Assure quality patient care and high customer satisfaction.
Responsible for system planning, both long- and short-term, associated with assigned areas.
Monitor the quality of all services provided, ensuring that standards are met or exceeded and promptly directs and coordinates corrective actions when necessary.
Performs other duties as assigned.