Operations Manager

eMaids of NYC • New York, NY

33d • $85,000 - $100,000

About The Position

Growing National Service Business
$100,000 + Performance Bonuses + IRA Match

Are you a strong leader who thrives in a fast-paced environment and knows how to drive performance, build teams, and elevate customer experience?

We’re looking for a Operations Manager who can lead office operations, support HR functions, and help drive revenue growth.

This is not an assistant role — this is a leadership role.

Requirements

• Experienced office or operations leader with team management background
• Strong communicator and decisive problem solver
• Organized, tech-savy, and KPI-driven
• Experience in a service-based business preferred

Responsibilities

• Recruit, train, and coach office and sales staff
• Set performance goals and hold the team accountable
• Conduct reviews and build a high-performance culture
• Drive recurring revenue and corporate accounts
• Track KPIs and improve conversion rates
• Align marketing and sales efforts
• Ensure smooth execution between sales and operations
• Resolve escalated client issues professionally
• Improve systems, workflows, and retention
• Support hiring, onboarding, and performance tracking
• Handle employee matters with professionalism and discretion
• Escalate complex HR matters to senior leadership

Benefits

• Training & development
• Bonus based on performance
• Company parties
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off
• Holiday pay
• IRA with company match
• Colonial Benefits (like Aflac)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed