Operations Manager

Festival Foods•Suamico, WI

18h•Onsite

About The Position

The Operations Manager ensures smooth store operations through flexibly adapting and shifting focus based on daily business needs. This role supports Center Store and Fresh department teams, assists with cashier functions, and helps maintain store standards. Responsibilities include serving as manager-on-duty, stepping in where needed, resolving guest concerns, overseeing safety, and supporting evening closing procedures.

Requirements

High School Education or equivalent combination of education and experience.
Proven merchandising skills, with ability to make timely and effective decisions.
Ability to deal tactfully and effectively with guests and all associates
Good organizational skills, with a full understanding and ability to learn operation systems.
Good oral and written communication skills and the ability to handle a diverse crew in a fast-paced environment.
Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
Must possess the ability to complete and apply on-the-job safety training to recognize and react to possible safety hazards on store premises, and safely operate equipment.
Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor.

Responsibilities

Model and maintain Festival Foods culture within the store by fostering a positive, productive environment for associates and guests alike.
Make quick, effective decisions to adapt to changing business needs, delivering on our priorities of helpfulness and in-stock.
Actively promote and execute exceptional guest service, ensuring an outstanding experience for every guest and living out our boomerang principle to keep our guests coming back.
Serve as manager-on-duty when needed, supporting overall store operations, including managing departments.
Coach and train associates on best practices, policies, and procedures, with an emphasis on freshness, in-stock, helpfulness, & food safety.
Document violations of policies and conduct progressive discipline in partnership with HR and store leadership as necessary.
Observe sales floor and back stock conditions, taking action to correct areas of opportunity.
Partner with Store Director, Fresh Sr. Manager, Center Store Sr. Manager, and associates to maintain standards and exceed guest expectations during assigned shift.
Ensure compliance with food safety and sanitation standards, in adherence with guidelines set by local and company officials during assigned shift.
Uphold asset protection policies and ensure proper inventory management, with a focus on minimizing shrinkage in all departments.
Support the merchandising and maintenance of displays, ensuring that all specialty floor displays meet our high standards of freshness and visual appeal.
Review and enforce occupational safety standards and policies, ensuring a safe work environment for associates and guests.
Complete and file incident and accident reports, and report all violations.
Maintain regular, timely attendance in accordance with the work schedule.
Other duties as assigned.

Benefits

15% off grocery purchases for you and your immediate household
Weekly Pay
Premium Pay on Sundays and select holidays for part-time and full-time associates
Two-Week Advanced Scheduling
Vision Insurance
Two Dental coverage options
3 weeks of paid parental leave
Fitness reimbursement program
Employee Assistance Program (EAP)
LEAPCare Care Coaches
401(k) plan
Annual discretionary match for 401(k)