YSC - Operations Manager

JobRack

6d • $2,500 - $3,500 • Remote

About The Position

Own delivery operations at a fast-growing UK content agency. This is not a traditional operations or admin role. We need someone who can sit at the centre of delivery and keep the entire production machine moving clearly, quickly, and without chaos. You’ll be responsible for operational control across multiple client accounts - making sure every deliverable has an owner, every deadline is visible, and nothing important gets stuck, forgotten, or left sitting in Slack, Frame.io, or someone’s head. This role is heavily focused on workflow management, production coordination, accountability, and execution. You are the person making sure the machine behind delivery actually works. If you naturally think: “Who owns this?” / “When is it due?” / “What’s blocking it?” / “Why is this still sitting here?” …then you’ll probably thrive in this role. This is a full-time role aligned with UK hours (9am–5pm, Monday to Friday).

Requirements

• 2–5 years of experience in operations, project management, production coordination, delivery management, or a similar fast-paced role
• Strong organisational skills with exceptional attention to detail
• Able to manage multiple moving tasks, deadlines, and priorities without losing oversight
• Comfortable leading teams, coordinating people, and driving accountability
• Confident enforcing deadlines and keeping projects moving forward
• Strong written and verbal communication skills
• Good judgement when deciding what needs escalation versus what can be solved independently

Nice To Haves

• Agency experience
• Experience working in content, creative, or production-heavy environments

Responsibilities

• Build and own the weekly delivery control sheet across all active clients
• Turn shoots, footage, client requests, and internal discussions into clear actions fast
• Coordinate editors, shooters, account managers, and support staff daily
• Enforce deadlines and follow up aggressively when work is slipping
• Identify blockers early and make sure every blocker has an owner and next action
• Keep work flowing across clipping, editing, approvals, revisions, and delivery
• Run operational and production allocation meetings with clarity and control
• Rebalance workloads and priorities when capacity shifts
• Maintain operational hygiene across boards, folders, workflows, and production tracking
• Reduce chaos, confusion, bottlenecks, and reactive firefighting as the company scales

Benefits

• £2,500–£3,500 per month
• Full-time role, fully remote (with UK time zone alignment)
• Minimum 20 days paid holiday + public holidays
• Paid sick leave
• Investment in your growth - training, courses, and ongoing development
• Genuine progression opportunities as the company scales - we promote from within
• Flexibility around working location, as long as UK hours are maintained

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed