Operations Manager
About The Position
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. is looking for an Operations Manager to join our team in our Tucson, AZ location! We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you are a strong leader, please apply today!
Requirements
- Must have a passion to drive revenue and customer service levels with a high sense of urgency
- Bachelor’s degree and 5+ years managerial experience, or an equivalent combination of education and experience may be considered
- Must have a valid driver’s license and a good driving record
- Must have excellent communication skills – responsible for communicating with internal and external customers to ensure satisfaction levels
- Possess an ability for technical applications and mechanical systems
Responsibilities
- Manage day-to-day operations in a fast paced environment
- Effectively control labor and material costs and ensure service levels meet customer expectations
- Ensure that projects are completed timely, below budget, and to the satisfaction of the customer
- Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
- Assist with employee/job scheduling and assist with technical and mechanical troubleshooting
- Improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews
- Assist with hiring, training, and developing employees
- Effectively communicate with customers, ensuring the highest quality service has been provided
- Effectively develop and lead monthly safety meetings, department meetings and P&L reviews
- Other responsibilities as assigned
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
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What This Job Offers
Job Type
Full-time
Career Level
Manager
