Operations Manager

Dexterra • Boise, ID

1d • $40 - $45 • Onsite

About The Position

Based at a world‑class Dexterra workforce accommodations facility, the Operations Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms. This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and hands‑on project management across key service lines, including: Facilities maintenance, Dining and food services, Cleaning and housekeeping, Laundry services. The successful candidate will build, lead, and inspire a high‑performing, service‑driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction. This is a safety‑sensitive position and requires drug, alcohol, and fit‑to‑work testing as a condition of employment.

Requirements

• 10+ years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments
• Held senior operational leadership roles with accountability for multiple service streams
• Possesses post‑secondary education in business, hospitality, or a related discipline
• Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis
• Highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
• Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
• Comfortable operating in fast‑growth, high‑complexity environments and leading teams through scale‑up

Responsibilities

• Provide overall leadership and accountability for daily site operations and long‑term performance
• Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services
• Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
• Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
• Deliver financial oversight, including revenue forecasting, budget development, and cost control
• Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
• Ensure profitability and financial discipline through strict adherence to approved budgets
• Provide clear direction and delegation to support smooth daily operations across all departments
• Act as the primary point of accountability for the client relationship and operational outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees