Operations Manager

County of Delaware•Media, PA

1d•Hybrid

About The Position

The County Facilities Management Department is responsible for the operation, maintenance and repair of all County properties and select leased properties. The Operations Manager is responsible for overseeing the planning and implementation of projects and strategic initiatives within the County Facilities Management department. Reporting to the Director of Facilities, the Operations Manager is a critical member of the Facilities management team and is responsible for the management and oversight of maintenance and custodial projects happening concurrently across the County’s campuses. The Operations Manager will serve as the primary functional lead for County departments located on the County of Delaware’s campuses (owned or leased) outside of the Government Center Complex in Media. The Operations Manager will be responsible for developing a plan of action to get work completed, working across departments to ensure their needs and wants are included within the confines of the project and budgetary restrictions. The Operations Manager may also serve as a surrogate for the Director of Facilities on County Committees, Commissions or internal work groups, as required.

Requirements

High school diploma or equivalent.
At least 10 years of relevant maintenance or custodial experience
Strong leadership and team management skills in a supervisory role
Proficiency in written and verbal communications
Demonstrated ability to organize complex projects, meet critical deadlines and assume primary responsibility for completion of assignments
Ability to work within the County’s office automation/data/ computer applications
Ability to travel within the County to attend meetings, including attendance at occasional evening and weekend events if required
Ability to schedule maintenance work
Ability to identify issues and decide on required actions
Ability to work independently as well as in a team environment, prioritize work, manage multiple tasks, meet deadlines, and quickly adjust or change course as needed
Excellent interpersonal skills, communication skills, flexibility, and attention to detail
Demonstrated ability to work with culturally diverse people and individuals of all abilities
Ability to stoop, bend, and lift up to 50 lbs.
Strong attention to detail.
Problem-solving and conflict management skills.
Strong customer service experience.
A valid driver’s license is required.
Ability to travel throughout the County and municipalities and navigate buildings and construction sites as required.

Nice To Haves

Some college or trade school preferred.
Experience in working with municipal agencies
Working knowledge of cleaning chemicals, equipment, and sanitation standards.
Working knowledge of building codes and standards
Ability to follow office protocols
Ability to handle and resolve recurring problems.
Ability to remain focused on daily operations.
Familiarity with Delaware County is a plus
Proficiency with Microsoft Office applications
Advanced internet skills for research purposes
Familiarity with computerized maintenance management systems

Responsibilities

Coordinate preventative maintenance activities at County facilities (owned or leased) and park facilities outside of the Government Center Complex in Media.
Assign work to external vendors and ensure it is completed correctly, on time, and compliant with the contract specifications.
Perform routine inspections of major building systems at County facilities (owned or leased) and park facilities outside of the Government Center Complex in Media to identify maintenance and repair work.
Manage, maintain and monitor work orders submitted for County facilities (owned or leased) and park facilities outside of the Government Center Complex.
Promptly address department requests, providing exceptional customer service.
Provide day-to-day supervision, guidance, and support to staff, ensuring clarity of expectations and consistent alignment with county policies and service standards.
Monitor workload, work quality, and service delivery to ensure Facilities staff meet operational needs, addressing performance or behavioral concerns promptly and in accordance with county procedures.
Develop project plans that identify resource and budgetary needs.
Maintain required project files and records.
Participate in project coordination meetings with the Housekeeping Supervisor and Maintenance Supervisor.
Respond to emergency situations or after-hours calls for repair and maintenance at County and park facilities.
Provide feedback, advice, and project updates to the Director of Facilities.
Foster a positive, collaborative team environment that encourages accountability, communication, and problem-solving.
Serve as a surrogate for the Director of Facilities in relationships with vendors.
Assist County maintenance and custodial staff with special projects when required.
Attend design and construction progress meetings on behalf of the Facilities department for projects administered by the Department of Public Works at County facilities and park facilities outside of the Government Center Complex.
Prepare administrative reports on maintenance activities and provide updates to the Director of Facilities as required.
Additional responsibilities may be supplemented based on the specific work requirements and initiatives to be assigned.