Operations Manager - Insurisk

CRC Group•Atlanta, GA

5d•Onsite

About The Position

The Operations Manager will effectively manage and direct business activities for direct access and non-direct access of business. This role serves as the primary point of contact for day-to-day questions and challenges. The position supports all key functions in a dynamic, expanding, fast-paced MGA environment. Responsibilities include supporting new and existing opportunities, onboarding new programs by analyzing program requirements for successful implementation, and working with developers and vendors supporting core underwriting systems, policy administration, premium, and claims. The role involves training and supporting users during implementations and troubleshooting exercises. Additionally, the Operations Manager will create and recommend operational workflow efficiencies for lines of business through documentation, workflow support, training tools, IT enhancements, and/or business outsource workflow support. Continuous educational development in all aspects of the business is expected to support and lead initiatives. The role also involves supporting monthly reporting requirements, analyzing data (premium, policy information), troubleshooting data, liaising with internal IT data managers, and working with carriers and markets. Support for underwriting audits, internal/external compliance (surplus lines, state requirements, etc.) is also a key function. The Operations Manager will improve, identify, and implement processes for efficiency in placing and tracking business, and will be identified as a "go-to" person for the program team, clients, design, underwriting, and sales strategies for direct access and non-direct access carriers. Identifying and communicating carrier specialties for greater efficiency and process development, and being instrumental in recommending and suggesting process improvements for identifying issues and developing solutions for greater efficiency are also core duties. The role requires providing proactive, customer service driven support to achieve revenue plans and processing/completing case management requirements for both light and full-service models.

Requirements

English fluency (Required)
Ability to manage and direct business activities for direct access and non-direct access of business.
Ability to serve as the go-to person for day-to-day questions and challenges.
Support new and existing opportunities, onboarding new programs including analyzing program requirements for successful implementation.
Work with developers and vendors supporting core underwriting systems/policy administration/premium/claims.
Train and support users during implementations, troubleshooting exercises.
Create and recommend operational workflow efficiency for lines of business via documentation and workflow support, training tools, IT enhancement and/or support business outsource workflow.
Continual educational development in all aspects of the business to support and lead initiatives.
Support monthly reporting requirements and analyze data, premium, policy information, troubleshoot data, liaise with internal IT data managers, work with our carriers and markets.
Support underwriting audits, internal/external, compliance (surplus lines, state requirements, etc.)
Improve, identify and implement processes for efficiency in placing and tracking business.
Act as a "go-to" person for program team, clients, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers.
Identify and communicate carrier specialties for greater efficiency and process development.
Recommend and suggest process improvement for identifying issues and developing and recommending solutions for greater efficiency.
Provide proactive customer service driven to achieve revenue plan.
Process/complete case management requirements for both light and full-service model.

Nice To Haves

Thrive in a fast-paced, collaborative environment.
Value integrity and are driven to succeed.

Responsibilities

Support all key functions in a dynamic, expanding, fast-paced MGA.
Support new and existing opportunities, onboarding new programs including analyzing program requirements for successful implementation.
Work with developers and vendors supporting core underwriting systems/policy administration/premium/claims. Train and support users during implementations, troubleshooting exercises.
Create and recommend operational workflow efficiency for lines of business via documentation and workflow support, training tools, IT enhancement and/or support business outsource workflow.
Continual educational development in all aspects of the business to support and lead initiatives.
Support monthly reporting requirements and analyze data, premium, policy information, troubleshoot data, liaise with internal IT data managers, work with our carriers and markets.
Support underwriting audits, internal/external, compliance (surplus lines, state requirements, etc.)
Improve, identify and implement processes for efficiency in placing and tracking business.
Identified as a "go-to" person for program team, clients, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers.
Identify and communicate carrier specialties for greater efficiency and process development.
Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency.
Provide proactive customer service driven to achieve revenue plan.
Process/complete case management requirements for both light and full-service model.