Operations Manager - Tulsa

Manna•Tulsa, OK

4d•Onsite

About The Position

Manna is changing how the world receives things by taking delivery to the skies. Our mission is to make high-speed delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more directly from local stores and vendors to people’s doors in just a few minutes. We are looking for an Operations Manager for Tulsa to run Manna's operation in the metro area, starting with ten bases and growing to twenty, seven days a week. This role owns the daily performance of the bases, including uptime, order fulfillment, safety on the ground, and cost. The Operations Manager will take a critical, data-led approach, continuously questioning how the operation is set up to ensure efficiency as the company scales. This role is responsible for ensuring the ground operation meets Manna's Operations Manual and the standards required by their Part 135 partner. The Operations Manager will be a strong people manager, leading a team of Area Supervisors and an Operations Coordinator, and through them, the shift leads and ground crews at every base in the metro. This is the largest team in Manna's US business.

Requirements

5+ years running multi-site operations, including managing managers or supervisors.
Proven experience managing a large hourly or part-time workforce across multiple locations: rostering, seven-day coverage, turnover, absence and no-shows.
Experience in quick-service restaurants, retail, logistics depots, last-mile delivery or similar.
A track record of developing frontline staff into supervisory roles, not just hiring into them.
Experience opening new sites and bringing them into live operation.
Comfortable being accountable when a site doesn't open on time, and quick to find out why.
A proactive, data-led leader who thrives in fast-paced, high-growth environments.
Valid US driver's license with a clean driving record.
Based in Tulsa or able to relocate quickly, with willingness to travel to other US markets.
Able to work indoors and outdoors in varying weather during site visits, to stand, walk and bend on site, and to safely operate company vehicles.
Ability to pass pre-employment background screening.

Nice To Haves

Degree or equivalent in a relevant field.
Experience with robotics, aviation or other safety-critical regulated technologies.
Experience in an FAA Part 135 or similarly regulated environment.

Responsibilities

Own daily performance across every Tulsa base: uptime, order fulfilment, cancellations, safety and turnaround.
Ensure the ground operation meets Manna's Operations Manual and the standards required by the Part 135 partner.
Manage the Area Supervisors and Operations Coordinator, including recruitment, performance, development and succession.
Own recruitment, onboarding, training and retention of a large part-time ground crew across the metro, with a continuous pipeline rather than one-off campaigns.
Own the shift lead programme: identifying crew ready to step up, training them and holding the standard.
Own rostering and scheduling across every base, seven days a week, including leave, absence and the on-call rota, run as one system for the metro rather than each area doing its own.
Build a culture where crews turn up, take the work seriously and want to stay.
Bring new bases live, working with the deployment and site delivery teams from handover to first flight, and structure and staff each new area as it opens.
Own the day-to-day operational relationship with the Part 135 partner, holding aircraft availability and turnaround times and escalating when they slip.
Own the operating cost of the metro, including cost per delivery, and hold Area Supervisors accountable for their areas.
Monitor operational and safety metrics, investigate what's behind them and drive the fixes.
Structure the team so we can add bases without redesigning how the metro runs.