Operations Manager
About The Position
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH. The Operations Manager resolves complex operational inefficiencies, aligns facility performance with key business targets, and drives overall site success. This role addresses team performance gaps through active coaching, mentorship, and workforce development to build a high-performing site culture. Additionally, this position mitigates customer service and delivery risks in a fast-paced environment while optimizing resources to support multi-site business expansion.
Requirements
- Bachelor's degree from an accredited four-year college or university, or equivalent combination of education and experience
- 2 years of experience in site management or operational leadership
- Directing facility operations and staff management
- Performance coaching and team development
- Operational planning and resource scheduling in time-critical environments
Nice To Haves
- Strategic leadership capabilities to manage staff, responsibilities, and priorities in a growth-oriented, fast-paced environment
- AI Literacy to evaluate performance metrics and modernize site management processes
- Strong interpersonal and communication skills to engage effectively with staff across all organizational levels
- Advanced problem-solving, organizational, and analytical skills to address complex operational challenges
- Critical experience leading, coaching, and developing multidisciplinary operational teams
Responsibilities
- Oversee site operations and direct daily employee activity to achieve core operational goals
- Coach, train, and develop managers and service technicians to optimize team performance and drive departmental OKRs
- Leverage AI productivity tools to analyze site performance data, streamline scheduling, and optimize daily operational workflows
- Maintain high standards of customer service and operational execution across all facility functions
- Establish clear accountability structures to support career pathing toward multi-site leadership
Benefits
- Versatile health perks
- Flexible spending accounts
- HSA
- 401(k) Plan with company match
- ESPP
- Career opportunities
- Flexible time away plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
