Operations Manager

Grassmaster Plus•Georgetown, MA

15d•Hybrid

About The Position

Grassmaster Plus, Inc. has been providing Full-Service Lawn and Plant Health Care for clients in the North Shore and Metro North since 1980. We are seeking to hire an Operations Manager, who will be a true thought partner, alongside the General Manager and the CEO, to positively influence the company direction and strategy in a proactive manner. The Operations Manager will develop systems and processes to attract and retain our dynamic team of technicians and ensure safety, quality, and efficiency for our staff and customers. This position is also responsible for overseeing our Georgetown, MA and Hudson, MA locations, including the management of materials and inventory, production scheduling, fleet operations, equipment maintenance and repairs, and the development and management of the annual operating budget.

Requirements

Minimum of 3 years of experience in operations management or logistics
Supervisory experience
General computer skills and ability to learn and master “Real Green" and other software
Microsoft Office skills (Word, Excel, PowerPoint) – Microsoft 365 and Teams

Nice To Haves

Experience in the lawn care industry, preferred

Responsibilities

Develop and implement successful recruitment and onboarding strategies to attract and hire qualified technicians by utilizing job advertisements, conducting interviews, and implementing a robust onboarding program.
Develop and manage all aspects of staff development to retain and support our top talent by implementing effective training programs, conducting weekly staff meetings, providing mentorship, improving retention efforts, and creating a positive and inclusive work environment.
Monitor and review the performance of staff against annually set production goals and organize necessary interventions for improvement.
Establish systems and processes for managing inventory, tracking materials and enforcing safety, quality and efficiency protocols.
Evaluate and improve efficiency in technician scheduling and routing by utilizing technology and route planning software.
Oversee the management and maintenance of the company’s fleet of vehicles, power equipment and small tools.
Develop and maintain the annual budget by utilizing financial information, analysis, and recommendations for cost-saving measures, while maintaining safety and customer satisfaction.
Follow and enforce all established policies, procedures, and recognized practices.