Operations Manager (Service-Based Business – Pest & Wildlife)

Tailor Made Pest and Wildlife • Louisville, KY

1d • Onsite

About The Position

Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations. This is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business. You will be expected to take ownership and drive outcomes immediately. This role is for someone who has personally run operations in a service-based business, managed field teams, is comfortable holding people accountable, can build and enforce systems, and thinks in numbers, KPIs, and results. This is not a support or administrative role.

Requirements

• 3–5+ years in an Operations Manager, Service Manager, or similar leadership role
• Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
• Proven experience managing 5+ field employees or technicians
• Direct responsibility for day-to-day operations (not just support)
• Experience with scheduling, dispatch, or route-based service teams
• Ownership mentality
• Direct communication
• Bias for action
• Problem-solving mindset
• High standards

Nice To Haves

• Candidates without direct operations ownership experience will not be considered.

Responsibilities

• Lead technicians and office staff
• Hold team accountable to performance standards
• Conduct ride-alongs, coaching, and performance reviews
• Address underperformance quickly
• Oversee scheduling, routing, and dispatch efficiency
• Ensure jobs are completed on time and at high quality
• Eliminate inefficiencies and missed appointments
• Track, manage, and improve revenue per technician, jobs per day, close rate, customer retention, accounts receivable, and recurring revenue growth
• Identify problems and fix them
• Build and implement standard operating procedures
• Improve workflows and operational efficiency
• Ensure consistency across all services
• Ensure high-quality service delivery
• Handle escalated customer issues
• Improve retention and long-term value

Benefits

• Paid time off
• Simple IRA retirement plan
• Supplemental health benefits
• Paid training
• Clear path for increased compensation and leadership growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees