Operations Manager - FT - Memorial Cancer Institute

Memorial Healthcare

4d • Onsite

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Manages the daily workflow of assigned department or unit.

Requirements

• Bachelor's Degree is required.
• Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Three (3) years of experience working in healthcare.
• High School Diploma or Equivalent (Required)

Nice To Haves

• Master's preferred.
• Bachelor's degree in Healthcare Management, Public Health, or related field of study.

Responsibilities

• Manages customer needs face to face or via phone, triages phone calls to assess/authorize urgent & emergent appointments, rounding on staff and patients, monthly metrics, CME records for Physicians, legal requests , and acts as a backup to the Director.
• Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
• Develop and implements organizational policies and procedures.
• Supports special projects and business analysis as requested.
• Manages, monitors and assists in the development of departmental budgets. Reports budget variances monthly to practice leadership and CFO, identifies and reports on practice issues/opportunities and associated action plans.
• Manages regulatory compliance, departmental contracts and vendor relations.
• Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
• Manages staff relations including performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment, and payroll.
• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Must meet set Net Operating Revenue objective of greater than $2.5 Million per fiscal year to sustain Manager Level III. Net Operating Revenue results below the set Revenue objective may result in a Manager level change.

Benefits

• We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
• We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager