Operations Manager

Peaden Air Conditioning Plumbing and Electrical•Pensacola, FL

16h•Onsite

About The Position

We are hiring an Operations Manager to lead, develop, and scale our service and install teams. This role is ideal for a leader who thrives on performance metrics, team development, and clear communication. You will own results, build leaders, and drive the systems that power a high-performing operation. What Success Looks Like: KPIs are tracked, reviewed, and improved consistently. Team members know their numbers, goals, and expectations. Training is structured, ongoing, and tied to performance outcomes. Communication is proactive, clear, and consistent across the team. The department runs efficiently, profitably, and with strong morale.

Requirements

Proven experience managing KPIs and driving business performance
Strong leadership presence with the ability to coach, develop, and hold teams accountable
Excellent communicator-comfortable leading meetings, trainings, and tough conversations
Valid driver's license
Ability to pass background check and drug screening
Prior management experience required

Nice To Haves

Experience in HVAC, Plumbing, Electrical, or home services strongly preferred
Highly organized, results-driven, and growth-focused
Experience with ServiceTitan or similar platforms preferred

Responsibilities

Drive and manage metrics including revenue, average ticket, conversion rates, technician efficiency, and call quality
Lead technicians and frontline leaders with clear expectations, accountability, and consistent follow-up
Build and execute ongoing training to improve technical skill, sales performance, and customer experience
Set the tone with strong daily communication-team meetings, ride-alongs, 1:1s, and performance reviews
Ensure the right technician is on the right job through close partnership with dispatch
Create a high-performance environment where goals are clear and results are expected