Operations Manger

SERVPRO of Springfield/Greene CountySpringfield, MO
$70,000 - $80,000

About The Position

Team Olson believes together we can make today better! As the Operations Manager of Mitigation you will play a pivotal role, leading, motivating, and supporting the Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Requirements

  • Proven ability to manage multiple people simultaneously.
  • Comprehensive understanding of water, fire, mold and all restoration processes.
  • Proficiency in job mgmt software, estimating platforms, moisture reporting and Google Suites.
  • Excellent communication, organization, and client service skills.
  • Strong attention to detail, documentation, and compliance accuracy.
  • Effective decision-making and problem-solving skills.
  • Able to work independently and collaboratively.
  • Valid driver’s license and reliable transportation required.

Responsibilities

  • Oversee the management of operational activities and the efficiency of existing organizational processes
  • Manage staff development of the Production/Restoration division.
  • Work closely with the MUO Market Leadership to ensure operations remain compliant with legal and regulatory requirements.
  • Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
  • Review, document, and discuss operational outcomes and key measures with the MUO Market Leadership
  • Maintain the development of leadership and management skills, as well as Restoration expertise.
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines.
  • Train, Recruit, Retain and Manage the Production/Restoration personnel.
  • Fleet management, ensure vehicles are mechanically maintained and prepared for daily activities.
  • Develop, implement, and maintain quality assurance protocols to ensure a positive customer, client and adjuster experience.
  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
  • Utilize job mgmt software to oversee project scheduling, compliance items, and field updates.
  • Oversee and maintain team accuracy of job notes, photos, and moisture readings in job mgmt software, ensuring consistency with estimating platforms.
  • Schedule crews and resources to provide service on active projects.
  • Communicate workload and scheduling conflicts early; consult leadership as needed.
  • Coordinate and oversee Restoration services with crews and subcontractors.
  • For T&M projects, ensure daily entries, crew notes, and material logs are accurately documented and turned in by the team.
  • Train and develop staff on scoping and documentation required on every project.
  • Train and develop staff in proper use of tech and applications associated with restoration services.
  • Notify accounting when invoices for building/vehicle maintenance are payment ready.
  • Oversee and maintain warehouse supply and order for current operational needs ensuring all invoices are turned into accounting.
  • Other Duties as deemed appropriate for the role by Team Olson Executive Leadership

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance
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