Operations Manager

The Salvation Army • Philadelphia, PA

13d • Onsite

About The Position

The Salvation Army offers safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. All family configurations, including families with teenaged children, and single men with children are accepted. Primarily, we serve young mothers with infants and single mothers with school aged children. The Operations Manager is responsible for upholding the safety and welfare of shelter residents. The Operations Manager supervises House Managers and Resident Advisers; maintaining confidential employee files and upkeeping employee backgrounds and required trainings. The Operations Manager is responsible for ensuring there is adequate coverage on all shifts to maintain safe staffing levels and is responsible for managing house management staff callouts. The Operations Manager ensures efficient acceptance of referrals through the Office of Homeless Services ensuring we are meeting contracted placement requirements. The Operations Manager implements the resident savings program and works with Case Managers to complete required documentation. The Operations Manager is expected to take calls at home and respond to issues that may arise in the facility and provide support to House Management staff. The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Requirements

• Possess a GED or High School Diploma or BSW.
• Must be able to read, write, and speak well in English.
• Must have computer skills in Microsoft Word and Excel and be proficient in the ability to utilize the internet.
• PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Understand and support for the Mission of The Salvation Army.

Nice To Haves

• 5 plus years working in a residential program preferred.
• CPR and Crisis Management Training a plus.

Responsibilities

• Uphold the safety and welfare of shelter residents.
• Supervise House Managers and Resident Advisers.
• Maintain confidential employee files.
• Keep up employee backgrounds and required trainings.
• Ensure adequate coverage on all shifts to maintain safe staffing levels.
• Manage house management staff callouts.
• Ensure efficient acceptance of referrals through the Office of Homeless Services.
• Implement the resident savings program.
• Work with Case Managers to complete required documentation.
• Take calls at home and respond to issues that may arise in the facility.
• Provide support to House Management staff.

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree