Operations Manager

Quality Carriers•Stockertown, PA

5d•Onsite

About The Position

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers. We are looking for an energetic, reliable Operations Manager to join our team in Stockerton, PA. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com . Job Details Job Summary: The Operations Manager plays a key leadership role in driving terminal performance and operational efficiency. This position is responsible for managing core functions including dispatch operations, customer service, driver recruitment and retention, and adherence to established Standard Operating Procedures (SOPs). The role requires a proactive approach to problem-solving, cross-functional coordination, and a focus on delivering consistent, high-quality service.

Requirements

Proficient in Google Workspace tools (Sheets, Docs, Gmail) and general email communication.
Strong understanding of DOT (Department of Transportation) laws and regulations, including safety and compliance standards.
Ability to analyze data, coordinate schedules, and manage documentation using cloud-based systems.
Effective communication and organizational skills, with attention to detail in a fast-paced environment.
Knowledge of bulk truck terminal operations and standard procedures
Proficient in computer systems and software relevant to logistics and dispatch
Demonstrated leadership skills with the ability to manage teams effectively
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage time and prioritize tasks efficiently
High School Diploma or GED Equivalent, required
2+ Years Terminal experience, required
2-4 Years Management experience

Nice To Haves

Prior experience in transportation, logistics, or operations management is preferred.

Responsibilities

Manage operational staff including Customer Service (CS), District Manager (DM), and ICCCS positions, coordinating daily dispatch activities to ensure efficient tractor, driver, and trailer utilization.
Oversee service performance, including tank cleaning and tank wash processes—reviewing approvals, conducting research, and resolving conflicts as needed.
Manage overall driver-related functions, including safety performance, regulatory compliance, hiring, and retention initiatives.
Verify that all equipment complies with preventive maintenance (PM) schedules and annual inspections.
Facilitate training for new staff members to ensure proficiency in job responsibilities.
Perform additional duties as assigned by the Terminal Manager to support terminal operations.