Operations Manager

Simple Solutions Psychotherapy • Rancho Cucamonga, CA

11d • Hybrid

About The Position

The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Requirements

• Strong understanding of business, finance, and operational practices
• Excellent verbal, written, and interpersonal communication skills
• Proven leadership, diplomacy, and people-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite and operational software
• Experience with databases and project management tools
• Tech-savvy, with comfort using digital tools and emerging technologies
• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred
• Minimum of 3–5 years of operations or division leadership experience
• Experience managing processes, workflows, and cross functional teams
• Experience in a fast growing or high change environment preferred
• Strong project management experience
• Demonstrated ability to lead teams and drive results
• Experience interpreting financial data and managing budgets

Responsibilities

• Establish and monitor quantitative and qualitative performance metrics (KPIs)
• Analyze and improve business processes and operational procedures
• Implement policies and procedures to improve daily operations
• Ensure safe, adequate, and compliant work environments
• Oversee multiple departments and ensure alignment with CEO-established goals
• Communicate new directives, policies, and procedures clearly to leadership and staff
• Improve customer satisfaction through operational enhancements
• Coordinate efforts across business office, clinical, and case management teams
• Promote a positive organizational image internally and externally
• Manage operational budgets and ensure fiscal accountability
• Collaborate with leadership to ensure smooth workflows and alignment
• Participate in the hiring, training, and development of departmental managers
• Organize, oversee, and support departmental workflows and schedules
• Conduct timely and constructive performance evaluations
• Address employee discipline and terminations in accordance with company policy
• Implement the CEO’s vision and strategic objectives at an operational level
• Lead, mentor, and train the management team
• Develop strategies for recruiting, training, and retaining high-performing staff

Benefits

• 401(k)
• Company car
• Health insurance
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager