Operations Manager, Groveport, Ohio

Levi Strauss & Co.•Groveport, OH

14d•$101,300 - $148,500•Onsite

About The Position

Levi Strauss & Co. is seeking an experienced Operations Manager to provide strategic direction and leadership for distribution center activities managed by a third-party logistics provider in Groveport, Ohio. This role is responsible for owning the performance management framework, ensuring the 3PL partner exceeds Key Performance Indicators (KPIs) related to order accuracy, on-time shipment, inventory integrity, productivity, safety, and cost efficiency. The Operations Manager will provide strategic leadership, drive operational excellence, and ensure alignment between the 3PL's execution and LS&Co's broader Distribution & Logistics objectives. The position involves developing and maintaining operational KPIs and performance dashboards for international stakeholders, preparing and analyzing performance reports, participating in daily operations calls, and troubleshooting data flow issues. This role requires partnering cross-functionally with various internal teams, supporting data management systems, staying updated on industry trends, driving accountability on-site daily, and leading continuous improvement initiatives. Additionally, the Operations Manager will ensure the 3PL maintains effective staffing, training, and operational processes, oversee compliance with company policies and safety standards, and act as a key contributor in distribution projects.

Requirements

Bachelor's degree or equivalent.
5+ years of experience in logistics, distribution, transportation, or supply chain environments in the apparel industry.
Advanced proficiency in data analysis tools and software (e.g., Excel, SQL, PowerPB, Tableau, etc.)
Proven ability to guide and drive performance in a matrixed or outsourced environment.
Service mindset and demonstrated ability to identify trends, and drive strategic operational improvements.
Hands on exposure to WMS, TMS, ERP systems, and related data structures.
Strong expertise in KPI management, operational metrics, and performance-driven accountability.
Exceptional relationship management and collaboration skills.
Have a commercial and process mindset and understand business priorities and needs.
Solid understanding of statistical methods, warehouse operations, and logistics processes.
You work collaboratively as part of a large matrixed team, and balance demands of both the function and business unit.
Motivated and striving to achieve team and personal goals.
Excellent oral and written communication and presentation skills in English (Spanish an asset).

Nice To Haves

Spanish language skills

Responsibilities

Develop, maintain, and continuously evolve operational KPIs and performance dashboards for international stakeholders.
Prepare and analyze the weekly and monthly performance reporting.
Participate in daily operations calls/meetings and develop and maintain good relationships with internal and external stakeholders.
Troubleshoot data flow failures or missing information to ensure accurate reporting and system integrity.
Lead support for issue resolution for any data flows to/from the DC and Levi's.
Partner cross functionally with Levi's Distribution and Logistics Team, Tech, Transportation, Inventory Control, Finance, Commercial, and other internal teams to gather and interpret data supporting seamless operational alignment.
Support the development and maintenance of data management systems.
Stay updated with industry trends and best practices in distribution, logistics, and data analysis.
Drive accountability while on-site daily, identify performance gaps, and ensure corrective actions.
Drive continuous improvement initiatives using data analysis, root cause methodology, and industry best practices to enhance service quality and operational efficiency.
Ensure the 3PL maintains effective staffing models, training programs, and operational processes that support consistent service delivery.
Oversee compliance with company policies, regulatory requirements, and safety standards within the 3PL‑managed facility.
Act as an analytical lead or key contributor in distribution projects (e.g. new program launches, system implementations, process harmonization).